I wish the Hotels.com would let you know when a property is under renovation. I’ve been to this hotel a dozen times now and this was by far the worst experience. Half of the hotel is closed for renovation and the half that is open is not in very good shape. The rooms are awesome, but the amenities are seriously lacking. They charge a “resort fee” of $40 for one day but have pretty meh amenities. A very tired gym and a tiny swimming pool, particularly given that this property appears to have nearly 100 rooms.
Incidentally, they charge a $15 parking fee, which isn’t disclosed in the Hotels.com and Tac this on after you have already booked. So much for full disclosure prior to booking 😡
They do host a hot breakfast, which is on par with the lower median of hot breakfast hotels.
Beware… A tough thing for many is it’s a three-story building and the elevator is out of order.
Having said all that it’s a beautiful view and has such great potential.
Not exactly sure why but the check-in staff are really crabby and not helpful at all. Maybe it’s because they’re tired of all the construction around the site.
I don’t really know why it’s gone downhill so fast but hopefully, with any luck at all, it will go uphill equally as fast once they finish the other half of the hotel.
I really hate slamming this place because I used to love it, but given the added on charges and the poor customer service, I feel like I have to reach out to my fellow traveler.