this experience was unacceptable from start to finish. Upon arrival, I was placed in a room that appeared to still be under construction — unfinished or exposed electrical outlets, paint splattered throughout, and a shower without fixtures. There was no phone, no safe, and no proper guest readiness whatsoever.
During my stay, cash was taken from my room while I was out. When I reported it, the front desk dismissed my concern and later called to tell me that I “must be mistaken” — which was both insulting and unprofessional. I was also charged for an “early check-in” that had originally been offered as a courtesy.
The entire experience felt shady and unsafe. I’ll be speaking with local police regarding the petty theft and have documented the state of the room and my interactions with staff. Guests deserve better than being placed in an unfinished room and treated as though their concerns don’t matter.
I checked out early and will not be returning. I strongly recommend avoiding this property until serious changes are made in Guest Services , Maintenance, and Guest Security. I am still of course waiting to hear from any manager you can see the photos on my Google review. As a leader In hospitality I was flabbergasted.