The ac didnt work in the room.. but it was a nice hotel
Reise (2 Nächte), 7. Apr.. 2021
Familienurlaub (3 Nächte), 2. Apr.. 2021
This is a Beautiful hotel in a perfect location of downtown. The staff is very helpful and polite. The best part about the hotel is the spa. Best massage and environment I’ve ever been in. Must stay spot.
Urlaub mit Freunden (1 Nacht), 24. März. 2021
Jairo, Familienurlaub (1 Nacht), 13. März. 2021
Great Staff, Great location & Place, No Hot Water
The place is great, good location, great staff, there were only 2 things that I didn't like, the biggest problem was that they don't have any hot water. So if you want to take a shower or use the hot tub (cold tub) it has to be in cold water only. I found it very odd that a luxury hotel, which is is, doesn't have hot water. The pool is small, if there's 4 to 5 people in the pool there is no social distance, same for the hot tub, again no hot water so (cold tub).
The other thing that stood out was that their breakfast was bland, not very much to be desired. But again, the place is great, near everything, the staff is super, so you can eat anywhere else that wouldn't be a problem, the hot water on the other hand could be, but again, the staff is super good.
Reise (4 Nächte), 7. Feb.. 2021
Súper clean, location. amazing atmosphere, friendly staff.
Juan, Familienurlaub (4 Nächte), 20. Jan.. 2021
Was good breakfast was a little average but very good overall
Reise (3 Nächte), 12. März. 2020
Before booking this hotel, i looked at a lot of reviews. Everyone complained about the hot water. But i didnt experience this,me anmy sister just let the water run for 15 minbefore we got in the shower. We talk alot so it wasn't a problem for us. The one thing that was annoying was the key card. If you were out for most of the day. When you come back before you went up stairs you should react9the key because it wouldnt work. We only ate breakfast there once. We enkoued breakfast at ELY its a 3 min walk form the hotel. The neighborhood is safe. Just use common sense when going out dont flash your money kine you Bill Gates and you will be just fine. The walled city is a 8 min drive and should cost 8 to 10 million pesos.which is cheap but always confim prices with the driver. AND DONT DRINK TAP WATER.
Familienurlaub (8 Nächte), 18. Feb.. 2020
Chaos in Cartagena
Lost my plastic key the 1st evening of my 4 night stay. The hotel didn't have an extra key so i spent the 1st night with no electricity in the room. Checked out the morning of my second day and forfeited 3 days remaining, The lady at the front desk on the night shift was apathetic, totally indifferent to my needs. I would never stay there, ever! It is a hyped up hotel, very disappointing comparing what was written vs the actual hotel.
Eddie, Reise (4 Nächte), 25. Jan.. 2020
The staff was really helpful and educated! Amazing service. The suites are beyond amazing! It has everything you’ll want in a hotel
Familienurlaub (4 Nächte), 10. Jan.. 2020