Everything was great!
It was amazing. The staff was all so nice and very helpful. The room was super clean and beautiful! We enjoyed our stay very much and will be staying again.
Cody, Reise (1 Nacht), 23. Apr.. 2021
This hotel was very nice. Room was clean and fresh smelling but not with the scent of cleaning products. The cable TV had adequate channels for the kids and adults. The views over Ashland were very nice to see at night and early morning sunrise as the fog came over the river. Next time I will try the corner suite. Staff were amazing but the Winchester restaurant must be hot spot because they kept a 2 hour wait unless you had a reservation. So we didn't get to experience the dinner but the breakfast was delightful. Definetly will stay again!
Kelley, Familienurlaub (1 Nacht), 17. Apr.. 2021
Absolutely amazing. Love the bed and pillows. Come comfortable.
cynthia, Reise (1 Nacht), 11. Apr.. 2021
The only issue is that there wasn’t any shampoo but that was quickly rectified and we were given more than enough shampoo for our stay.
We had AMAZING food at the restaurant complete with a very pleasant, relaxing evening in our room. 10/10, would definitely stay again!
Reise (1 Nacht), 9. Apr.. 2021
The hotel was clean and welcoming. The room was comfortable and I had a nice visit
Winston, Reise (2 Nächte), 9. Apr.. 2021
I liked the updated, modern look and feel of the place. Staff was courteous and professional. Overall, great place to stay.
Romantikurlaub (2 Nächte), 12. März. 2021
Nice hotel! Would definitely stay again. Staff was helpful. On site restaurant a plus.
Romantikurlaub (1 Nacht), 8. März. 2021
Quite, clean and comfortable. Will definitely be back!
Romantikurlaub (1 Nacht), 6. März. 2021
Disappointed and Surprised
My room heat did not work after a couple of calls and stating no rooms available to switch me (said sold out, parking lot had about 10 cars in???) so they brought me a 8" space heater which did not work very well. I just bundled up on clothing. The people next to me I could hear their conversations the entire time they were quite loud as if they were in the same room with me. Purchased dinner at Winchester restaurant ordered steak dinner asked for steak knife assured me it was in the bag after I got back to room it was not, not even plastic wear. Walked back to restaurant and waited for hostess to go get for me which took about 5 mins she brought me back a plastic knife and fork. Asked for knife and she said there were none available. I thought I was at a steak restaurant by than I gave up. Ate my meal with plastic wear and pulled apart the steak with my hands. The only positive of the stay was the same clerk that checked me checked me out and when I told her about my stay she was apologetic and offered me a Starbucks or a snack or drink. She is the plus for this hotel. Will not stay there again. So disappointed.
Geschäftsreise (1 Nacht), 24. Feb.. 2021
Huge disappointment to be a 4 star hotel
The hotel was very nice and clean. However, Check-in was supposed to be at 3:00. We arrived at 5:00 and our room was still not ready. We finally got a call and 6:30 telling us the room was ready but even though I had already received a “how was your check-in” email, she could no longer find our reservation and wanted a second $50 incidental deposit (which I had already paid when I first showed up for check in) I told her it was already pending in my account and with irritation in her voice she said I’ll just take care of it but she would have to call me back with a room. About 15 minutes later we finally got a call we could finally get a key to our room and by now it was coming up on 7:00pm. We went to the room and my husband immediately wanted to shower. The water was cold. We could not get any hot water. Then, upon turning on the tv, the programming would not work. It kept going in and out. Luckily we have Netflix and we’re able to sign into our account and use that as a tv source during our stay. The rooms were clean, but we were very disappointed at the service and amenities.
Andy, Reise (1 Nacht), 13. Feb.. 2021