Loud refrigerator and toilet but good service
The front desk was amazing for gettong my check in earlier at 2:15PM rather than 3PM. However, the in-room refrigerator and the toilet made loud noises all night and it was so difficult to sleep.
Weerawanna, Reise (1 Nacht), 5. Juni. 2021
Our Stay Was Great
We enjoyed our stay it was quiet peaceful and friendly
Levante, Familienurlaub (1 Nacht), 5. Juni. 2021
Good customer service, but disappointed with room
The customer service was good, the check-in was fast and the lady was friendly and courteous. We were very dissatisfied with the room: the pillows were small and uncomfortable, there was an iron but no iron board, the refrigerator had a continuous ticking noise, and the door was not sound proof, we could hear everything outside the room as if it was happening inside. This was the worst, since we wanted to spend some time as a couple, but we could hear a family with children close to us, and we were sure they would have heard us. Not as annoying was the fact that the light from the hallway filtered through the door edges. The hotel management needs to address the sound/light proof of the rooms.
Reise (1 Nacht), 30. Mai. 2021
Room was ok for the price and ok location. Staff was nice and check-in and out was quick an easy. Room had a weird smell that was like a cleaning product covering a water scent. We should have asked for a different room but were too tired to bother.
Reise (2 Nächte), 29. Mai. 2021
Don't stay here
Hotel was old and dirty. Pool was dirty, room was nasty.
Familienurlaub (2 Nächte), 28. Mai. 2021
Almost like Camping
Grab a d go breakfast consisted of a plastic cup of applesauce, a cereal bar and a bottle of water. No spoon and no napkin. Four mornings of slerping applesauce from a little plastic cup. We also enjoyed four days of our room not being cleaned.
Laura, Reise (4 Nächte), 21. Mai. 2021
There was a dirty rag left in my room. I arrived late at night and didn’t want to go back to the desk.
Steven, Reise (1 Nacht), 18. Mai. 2021
Should be a Motel not Hotel
I give this Hotel a 1 out of 10. First off, when we arrived there was only one gal working there. Upon check in she kept stating we did not have a reservation even after seeing my reservation off Hotels.com/ she made us wait 50min while she got ahold of a manager to help her find a way to see why our reservation was not showing up. Finally she figured it out. The entire Hotel hallways smelled like weed, the carpet was disgusting. The bathtub was not clean and the bath drain must have been clogged because as we showered the water would fill up the tub! This should be more of a “creepy Motel” off movies. Not a Hotel. The rooms were clean but very outdated and the carpets overall should be changed! It felt like I stayed at the most awful apartment complex in any city! All it needed was the rats and cockroaches!
Reise (1 Nacht), 15. Mai. 2021
Not greeted upon arrival.No TV guide,no cleaning of room,put next to another room with paper thin walls even though hotel was almost empty. We come to Madison a lot and will not stay there again.
Richard, Reise (2 Nächte), 15. Mai. 2021
The towels were dirty upon arrival, no phone in the room, no traeh bags in the cans, the bathroom ligh went out, we called the front desk, the overnight lady stated she wasnt maintenance and we would be without it overnight, there was no alarm clock, the sink didnt drain, garbags left in the hallways for over 24 hours before being picked up. Might i mention these the garbags that were set out for over 24 hra belonged to the employee that works overnight. This same employee that works there is living across from room 242 (our room) is smoking weed, cigarettes etc in a NON smoking hotel etc. The manager sunday morning would only say oh im sorry for the inconvenience no discounts, reimbursement etc. The room was never cleaned while we were there. The ocer night lady didnt look professional with her attire even had a shower cap on her head.
Kyle, Familienurlaub (2 Nächte), 14. Mai. 2021