The Muscat Plaza Hotel

Good . But in non smoking rooms smoking smell wi fi weak

We set out for a 3 night stay with a lot of enthusiasm. Unfortunately we faced numerous issues an all fronts. We keys kept on being reset and had to be magnetized again 6 times. Our room was always done late and we never received the right amount of towels. In the middle of the night another guest came into our rooms as the front desk gave them our room by mistake. It was embarrassing for the other guest and for us. We were also shocked in the middle of the night as we were fast asleep and were woken up by intruders. We had continuous problems with our TV sets. In the bathroom we had a burnt out electrical socket with live contacts that were very dangerous. We were left without toilette paper and towels for one full day. The door bell was hanging on the wall and wasn't fixed underlining serious maintenance issues. The rooms had a very bad smell coming form the AC ducts. We tried to put forward our complaints to the front desk but nothing changed. In trying to reach management for escalating the problem, nobody was present in the hotel. We wrote to the management and to date have received no response.

It was indeed a very pleasant and informative experience during check-in. The General Manager, Mr Surya was there to help us by going out of the way to tell us the places we could visit while we were there. We were clueless what to do. He practically came out with a well-thought and smple itinerary. We followed and were pleased that we saw and did what we ought to do while in Oman. Each time, we met, he would check on our well-being and if we needed any further help. He is simply an asset to the hotel and is a gem of a person who made us feel very comfortable due to his kind hospitality.

we had to wait more than an hour to check at 11pm as they said their rooms were not ready it was very strange to note this at midnight

Fairly new, well equipped and modern hotel in area with good connections to either tourist places in the east or airport in the west. Facilities all good, they just need to learn how to run a hotel. I was put in a room that had a broken water boiler - so I had to move on the day of arrival - the worst thing was, the maintenance had already known about it. And my door key stopped working every day, so after getting all the way up to the room, I had to go back down to reception again. When they sort out these completely unnecessary annoyances, this could be a really good hotel.