2/10 – Mangelhaft
31. März 2023
Disappointing Stay
When we arrived, we received a room overlooking a parking lot, even though we had booked a room with ocean view. We were told, that all rooms have ocean view, and if you look carefully, you could also see it, but this is not, what I would consider ocean view, also, at night it was quite loud with the cars moving about.
After a complaint, we got switched to another room, which now had a better ocean view, but due to a construction (which is, of course not fault of the hotel) one could neither enjoy the balcony nor the room during the afternoon.
The room service only clean the room in the afternoon, even when we requested morning cleaning. The turndown service waa erratic, sometimes after 20:30.
Some of the services listed in the activities were not offered, thus making false promises.
With a room rate of over thousand euros per night and a resort fee of $57 per night one would expect much better. The hotel was by far not worth the money given that one could not enjoy the amenities.
On the plus side, the staff was friendly.
Verifizierter Reisender
Aufenthalt von 3 Nächten
Von Hotels.com geprüfte Gästebewertung
