Best in tulum
Amazing!!! Gives you the best of private home and amenities of a hotel! Dope location too. Definitely will stay again
Terrance, Urlaub mit Freunden (2 Nächte), 1. Juni. 2021
Not a single mask seen.
There’s probably two staff for every guest. None of the staff use masks. And of course guests aren’t encouraged to wear masks either. Lots of guests and lots of staff, no one wearing masks. Makes for a very dangerous combination. Buyer beware.
Reise (1 Nacht), 12. Mai. 2021
Excelente Hotel/ Apartamento
Es estar en la comodidad de una casa/ apartamento y tener el servicio de un hotel.
Excelente estadia, limpieza, todo lucia espectacular.
volveria y recomendaria este lugar siempre.
Familienurlaub (3 Nächte), 6. Mai. 2021
I love Copal Tulum
This hotel is Magical!! The entire staff is amazing !! ♥️🌺
Jamie, Reise (1 Nacht), 23. Apr.. 2021
Excellent place to stay
The hotel was beautiful & the atmosphere was peaceful and relaxing , i didn’t want to leave . The staff were wonderful , super helpful and everyone was very nice !
Desiree, Urlaub mit Freunden (3 Nächte), 7. Apr.. 2021
Booked with hotels.com and Arrived for check in, guest services said they would not honor hotels.com pricing and charged us $40 extra per night. Will be reaching out to get refunded. Went out for adventures and came back to our room only to not be able to get to our room due to maintenance repaving our patio and floor room. Proceeded to front desk to get manager and she said they made a mistake and thought we had already checkex out. Unbelievable as she only apologized and offered no incentive. Room was fine with plunge pool in front patio overlooking but service was atrocious.
Crystal, Reise (4 Nächte), 5. Apr.. 2021
very Loud Place
First time in Tulum, didn't realize how far the hotel is from the beach strip, so be prepared to spend money on Taxi they have set fees on the way to the beach but coming back is when the local taxi drivers can charge whatever they want specially if you are returning at night be ready to pay 2 or 3 times more, the hotel is a converted condominium building so if you rent a single room you will be hearing whatever the neighbors are doing....... With that said I had a few days where the neighbors were playing really loud music since 8 am and there was nothing I could do, also there was a group of women from ATL that got into an argument and it was very loud as well, however the Japanese restaurant on the second level is amazing some of the best food I had during my stay.
Omar, Urlaub mit Freunden (4 Nächte), 31. März. 2021
Jungle Paradise! Nearly perfect, but a few cons
We loved it at the Copal Tulum Hotel, we are a family of 4 with a teen and a 7 year old and stayed in a one bedroom apartment with a private pool
Easy parking, right outside reception along the sidewalk
Beautiful large stylish apartment
Common pool was amazing and our kids loved it. Nice temperature and plenty of shade to keep the sun at bay.
All the staff were super friendly.
They kept the mosquitos at bay with citronella, but a few still found their way into our room and bit us at night.
Rooftop pool is beautiful and overlooks the hotel and jungle. We didn't spend a lot of time there as it's quite exposed, but worth the visit.
Bikes and scooters for rental - looked good but we didn't rent them.
Location, in a new area which is nice, but not that convenient to the beach and town (there's a secret road to the town that isn't marked on google maps).
The road to the beach is busy and it's hard to find parking. We were encouraged not to visit the partner beach club and didn't bother with it
Kitchen - it's a beautiful kitchen and while we didn't plan to cook, there was a lack of kitchenware so it would have been impossible. There were no bowls and we had to go to the restaurant each day to get then for breakfast.
Private pool : such a disappointment, it's like a hot tub but freezing, so ended up being pretty much useless for us. Also, we were on the ground floor and the pool is not at all private with people walking along looking right in.
Chris, Familienurlaub (4 Nächte), 29. März. 2021
Copal Tulum is beautiful !! 🌺🌺
Copal Tulum is very beautiful ! The entire staff services were impeccable!! Ivan was very professional and exceptional at the front desk !! Laly and all the beautiful ladies at the front desk were very professional and exceptional . The restaurants at the were very beautiful ! The staff was amazing ! Copal is very clean !! The housekeeping staff was amazing ! Moses gives the BEST massages ever !! What a wonderful beautiful soul! The owner should be VERY proud of his staff ! I loved staying here ! I will be back !! It’s very tranquil . I love Copal Tulum !! ♥️♥️
Jamie, Reise (7 Nächte), 23. März. 2021
Personally my fiancé and I were not a fan of copal tulum.
Reise (4 Nächte), 14. März. 2021