2/10 – Mangelhaft
27. Dezember 2022
Restaurant with false promises!
Big disappointment- having reserved 2 rooms and a table for dinner in the restaurant, we asked for the menu to be sent in advnce and double checked that the restaurant was open normally that evening, as we needed vegetarian dishes, which are on the menu. On arrival in the restaurant we were told that they didn‘t offer the full menu and had only a selection of 3 main dishes, none remotely vegetarian. When we asked what was in the tomato soup, we were told that they just opened a tin. The experience was terrible, the service terrible and the food, obviously if it‘s prepacked, had no or little taste. If you stay in a 4 star Novotel, having been assured that the restaurant would be open, you expect just that. It’s simply false advertising and taking the customers for a ride. For as long as this restaurant is still being run a such a shaby way, we will not be returning- we have been regular clients at the Novotel Saint Avold for 10 years, and it is rapidly going down hill, due to poor service and management. My advice : drive past and stay elsewhere.
Matthew
Matthew, Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
