2/10 Poor
Nov 22, 2024
VERY disappointed
This was one of the worst overnight experiences we’ve had. Upon check in we noticed the smell of cigarettes in the hallway. We were told that there was a beverage machine (coffee, hot chocolate, espresso) for us to use and it was inoperable with no cups available. The TV in our living area was not working. We wiped up 4 pools of standing water in the bathroom. One of the legs on the bed fell off. The water never got hot and there were no toiletries available in the bathroom. The HVAC system never cycled off and the furniture looked dirty. There was a coffee maker in the room with no coffee pot and no courtesy supplies. The garage disposal turned on by itself and wouldn’t shut off we had to manually unplug it. THIS FACILITY SHOULD NOT BE MARKETED AS A HOTEL STAY. Perhaps as a longer term solution it could be better. We notified the front desk on our way out about several issues and we didn’t receive any real concern about the problems we encountered.
JoAnn
JoAnn, 1-night trip
Verified Hotels.com guest review