Didn't cater well to Americans. It was a resort for locals to hangout instead. Food was terrible. Most amenities were closed.
Romantikurlaub (4 Nächte), 28. Jan.. 2021
No me gusto el check out por que a las 11:00 de la mañana tienes que entregar el cuarto y no te dejan quedarte en el hotel ya entregaste vete del hotel y otros hoteles si te dejan este no
Romelia, Familienurlaub (5 Nächte), 22. Jan.. 2021
We had a great stay. We were a little weary after reading some of the reviews but decided to go and give it a chance. The resort was
Clean and and constantly being cleaned it’s just in need of some renovation to fix some areas and it does need new beach pool chairs. Some are ok some are really dirty, we just picked the good ones.
The food was excellent at ok the restaurants and drinks were excellent also. No
We had the family room and we were very happy with it. My only complaint is there is no bathroom door. The toilet room has a door, but the rest is open. We made it work. It was very clean and the maid service was terrific. We had beverages in the fridge and water soda and beer but no bottles of alcohol.
We definitely were the minority being American there. Most of the hotel
Visitors were from Mexico. Not a big deal to us.
Overall we were very happy with everything and would return again.
Familienurlaub (7 Nächte), 2. Jan.. 2021
Lord of cleanliness around the facility and the staff was strict about taking temperature, making sure guests had their masks on and offering sanitizer. I only had one issue my door lock was broken and couldn’t get into my room I had to wait for reception to come up and fix it and it took over an hour.
Gisel, Familienurlaub (6 Nächte), 25. Dez.. 2020
Our "suite" had a horrible mildew smell, we were moved to another suite but after a day the same smell returned but was not as strong as the other room so we just stayed instead of having to move our stuff again. Rooms and resort felt like a bait and switch, I wish I didnt waste the money! The food was sub par, the lobster was dirty, and I ate sand with most of the seafood offerings! If you like breakfast, that was the best meal because you can order a omelet cooked for you. The ice cream was good.. some of the desserts were also good.. overall the food was pretty bad. The drinks were good but by the third day more people arrived and you had to wait in long lines at the bars. NO POOLSIDE service, NO room service, not even a coffee machine in the room. The in room bar was closed because of Covid?! The entertainment was really catered to the Spanish speaking guests because there was little to no English translations. The beach was beautiful..
Familienurlaub (7 Nächte), 25. Dez.. 2020
My second time at Riu Jalisco and enjoyed every minute of my stay. Friendly staff, very clean and tasty food. I felt safe and appreciate the COVID precautions they are taking to help keep guests protected.
Romantikurlaub (8 Nächte), 25. Dez.. 2020
It's nice all inclusive property. right on the beach. However, as far as food, I have been to better Riu with food options and better room.
Familienurlaub (7 Nächte), 24. Dez.. 2020
Great food and nice hotel .Great service nice place for a whole family to spend vacation.
Familienurlaub (5 Nächte), 21. Dez.. 2020
This property should not be called a RIU. I cannot tell you how disappointed I am. The beach....this area was awful, not set up with nice chairs, umbrellas, towels or services. The pools...why are the kid and the adult pools not kept separate? The rooms...we got a family room, what a waste as its basically 2 full beds a a twin on one side of a bed but in the same size as any standard room. There is nothing that makes it any better for a group/family. We would have preferred a standard room in a better part of the hotel. Were on the side of the hotel with the generators and they are sooo loud you couldn't leave your door open or even relax there. Bed linens, towels and room décor were not what I would associate with a RIU. I will say that the food was pretty good for buffet style, the lobby looks very nice and the people/staff were great but that's it.
MS, Urlaub mit Freunden (4 Nächte), 2. Dez.. 2020
We have stayed at other Riu's and this was by far the worst. It is run down and they were shipping people from Guadalajara by the bus loads there to just fill their property. Our room would not get above 77 degrees and we were not told that there was no room service (food and coffee in the room was not being served), liquor was removed from the rooms, spa was not open, and no coffee makers in the room. That being said the hotel was nice enough to cancel and refund the rest of our stay (we were there one night) and allowed us to travel down the road to Marivel Distinct (which had all services available). If you are looking to be pampered and have a restful stay I would advise looking elsewhere. I have been a big supporter of the the Riu but this one is just too run down.
Aaron, Romantikurlaub (5 Nächte), 25. Okt.. 2020