Smy Puerto de la Cruz

Nice poolarea and bar The restaurant could be more cosy The food is ok

- kleines Bett - wenige Steckdosen - steriles Ambiente - schwaches W LAN - kleine Pools - schwacher TV Empfang - Service kann kein Englisch + sehr sauber

Es war ein sehr angenehmer, entspannter Aufenthalt.

In diesem mit kostenlosen Parkplätzen ausgestatteten Hotel erwarten den Gast gut ausgestattete Zimmer mit großen Flachbild-TVs, Kühlbox und mehrfach einstellbarem Haartrockner. Zimmersafe kostet extra. Das WLAN ist leider völlig unzureichend; schwacher Empfang auf dem Zimmer mit häufigen Verbindungsabbrüchen. Das zunächst üppig aussehende Frühstück wird rasch langweilig; hier gibt es keinerlei Abwechslung. Leider ist besonders die Wurst vom Allerallerbilligsten; auch dem Käseangebot würde etwas mehr Qualität nicht schaden. Um ordenntlichen Bohnenkaffee zu bekommen, muss man die Automaten schon sehr genau verstehen.

Have stayed at this hotel many times and have never been disappointed. The staff try do all they can to make your stay what you would hope for. Looking forward to our next visit to Puerto and staying here at this hotel.

Good hotel BUT not for the 4 star: - they have no respect for the disabled people. When I kindly asked to provide facility I've got reply neither in English nor in Spanish - anyway it did not make any sense. They didn't bother to clarify - beware of SCAM. Having HB give you access to the kitchen but not everything is included there. There was no sign that it's necessary to pay for fanta. Be careful if they going to charge you for the napkins or oxygen you breath - Don't bother with "sea view" rooms - you'll see a sea of roofs below you - _ALL_ single rooms are on the top floor

Best part for me was it had a car park. Very rare over here.

Staffs are very helpful and friendly, food is also good. Did not like trying for long time to open my door.

Few staff really helpful and nice, some not and not easy to communicate too, swimming pool area clean, rooms were nice but a bit dusty and had a broken storage unit, food was decent but had a wide choice of variety to pick which was excellent, inside looks lovely but outside of hotel building needs some colour, some love to it, looks like a run down secondary school, enjoyed my stay tho beds were comfy, shower room really nice

I booked with half-board, and while the food was generally quite good, I was a little surprised to have to pay for any beverages at dinner, including water. The hotel itself was lovely with two pools, and the room was comfortable. It is on a large hill, do returning from the main downtown area is a big climb. WiFi was a bit spotty on the 7th floor, and TV had limited English channels. All in all, I would stay again.