6/10 – Gut
15. August 2022
Nothing to be proud about on Pride weekend
Im going tobstart this review with a caveat that this is the first time we have experienced such problems as a frequent customer of this hotel but sadly on this occasion the service was terrible.
Room wasnt ready for over an hour and wasnt offered to kerp our bags while we joined tge festivities at Leeds pride so sat around waiting. No offer of drinks or anything to try and diffuse as the number of disgruntled guests increased. 2 couples that tried checking in after us were offered upgrades and when we eventually checked in for our paid for upgraded room was told thats the way it is. So I paid more to sit around for longer??. No apology offered but to be fair the poor guy was up against it on his own with little help from staff that kept disappearing. Not the service i would expect from this hotel and got the day off to a bad start.
Chris, Aufenthalt von 1 Nacht
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