Apartamentos HG Tenerife Sur

Lovely staff. 3rd time here and didn’t disappoint again. Great pool. Beds were uncomfortable but that is the only complaint.

Lovely hotel, big pool area, room was nice and clean, beds are comfortable, lovely balcony , 10/15mins walk to the beach. Perfect for family with kids. All white sheets and white covers , big sofa bed. Has a mini shop inside the hotel which is great.

Positives are the rooms were cleaned regularly and cleaning staff were friendly. Negatives: I was disappointed by some of the staff on reception who I found very rude. One evening me and my brother went to order a pizza at 11.30pm and the man at reception sighed and seemed very unhappy that we were ordering, he was very rude to us even though the kitchen is advertised as open until 12pm? I also found the food to be of low quality and overpriced for what it was. I booked a twin room and upon arrival I was told there were no twin rooms available unless we pay another €70? I booked a twin room and would expect to get one for the original price i paid. I also thought it was unfair to be charged extra for things such as the safe and also the wi-fi (which didn't work most of the time). Overall quite disappointing.

The room was very modern and clean and you couldn’t ask for more! The pool area was fabulous with a little hut bar with refreshments which was a nice touch...however, the atmosphere was a bit boring and a bit of music wouldn’t go astray! It’s in the perfect location being 10 mins walk to the beach and many restaurants!

Lovely clean friendly hotel with lovely bar and pool

The complex itself was nice. The living/kitchen area not so much.

Its location is excellent and the apartments are spacious and clean. The pool area has a fair bit of grass and some palms, so it is not just a concrete area. The staff were efficient and helpful when needed.

We’re just home. States in room 13 a pool view but this room was noisy in morning as cleaners met at “lifts at 7.30. Also couldn’t get to have early nights as people walking to Lifts were noisy. Room was very small too would have preferred a room which was quiet . You go the sun anytime of the day x

Having stayed at these apartments several times in the past, we found it disappointing that loyalty as returning clients was not respected in any way. We had to wait for our room to be ready upon checking in, which is not appreciated after several hours of travelling - when it was ready, we were given a room directly above the very busy roadside with constant traffic, making relaxation during the day and sleeping at night very difficult to accomplish. With so many other accommodation options in the area, there's nothing about this stay at HG Tenerife Sur to warrant another stay.

The beds were uncomfortable, resulting in backache & one of the male receptionists wasnt very pleasent when enquiring about wifi, he was very rude with his answers