We had a confirmed booking, expedia had already charged our credit card. When we arrived the condescending manager told us there was no room and we had to leave. Our expedia-confirmation didn't interest him at all. He presented us a mixture of lies that "the hotel is closed January to March", "it's Expedia's fault, happens all the time", " we are fully booked, the overbooking is Expedia's fault". Finally some employee of the hotel referred us to a sister of the owner who rents out private rooms where we stayed. We met other guests there with an identical experience. It turned out one or more large groups had booked at Plaza Marguerita, so many guests with prior bookings were evicted to make space for the more lucrative groups. Prior guest-ratings show thus happens frequently, but we didn't pay attention believing it would not happen to us - but it did! Obviously we didn't see the hotel-rooms and can't say anything about them but since it's obligatory to rate them we had to enter something.