Hidden fees and very early checkout
Luis, Familienurlaub (3 Nächte), 12. März. 2021
Reception the two girls very bad
The only thing I did not like was the two girls in the reception. Very unprofessional. That was my one very bad experience
cruz, Familienurlaub (5 Nächte), 7. März. 2021
The Place was very clean and felt safe, they take your temperature every time before entering the hotel, rooms and all general areas were very clean, the cleaning ladies were amazing, the food and drinks are good. One of the waiters was very rude, but the rest were very attentive and nice.
The bathtubs need an update. Location was great, we love Nuevo Vallarta
Familienurlaub (7 Nächte), 6. März. 2021
It was a very good place, cheap and it was very clean
Juan, Urlaub mit Freunden (2 Nächte), 1. Jan.. 2021
Check in was over 30 mins. Did not have my Orbitz reservation. Extremely frustrating. Sounded like it was error 9n orbitz part
james, Reise (1 Nacht), 23. Dez.. 2020
The staff was super professional, cleanliness was superb, and room was perfect for our family needs. The pool and amenities were clean and well maintain, the restaurant service was great and the food delicious. Overall it was a great experience and we are looking forward to staying there again!
Rodolfo, Familienurlaub (1 Nacht), 12. Nov.. 2020
The bathroom sink fell on my foot
Everything was great until the morning of check out , the sink fell on my foot and it took the staff over 20 minutes to come up to the room . The Dr. Was called in and suggested for me to go to the hospital since I could not move my toes but we had to leave to catch our flight. The hotel said they would email me that night for information and they have not sent me anything as of now .This should have never happened if they gave the hotel good maintenance and care
Patricia, Familienurlaub (2 Nächte), 21. Okt.. 2020
Nice place. Very family friendly and chill. Was a little confused on what was billed to our card and what was put on our hotel tab. But other than that the pool was clean, warm, 50 yards from the ocean and great view for only $80 per night.
andrew, Familienurlaub (2 Nächte), 17. Okt.. 2020
I came to relax, the hotel was closed for covid and I was sent to another hotel (the grand mayan), but to check in took about 3 hrs I drove to the hotel, and any time i need my car to go out it takes up to one hour to be able to get your car, and i was charged for parking even Hotels.com says “free parking “
Octavio alejandro, Urlaub mit Freunden (3 Nächte), 19. Juli. 2020
Location was great, pool wonderful , staff very friendly
Familienurlaub (1 Nacht), 14. Dez.. 2019