Descansería Hotel Business and Pleasure

The service staff was super helpful and accommodating, rooms were very clean and the shower was amazing. There were 2 things that made it not a five star review, the first was the noise level on this structure magnified severely due a cover court yard area and made it for a super restless night. Some guests stay up to late chitchatting and being loud and the other thing was the smell of raw sewer coming from the street at all times.

Amazing definitely, on top of VERY comfortable bed and nice spacious room with simple elegance the location is perfect! walking distance to all the treasures of downtown Puebla. I would stay there again every time for sure.

Love this hotel. Excellent breakfasts, great location, beautiful design details. This was the fourth time we stayed here...it's our go to place in Puebla.

Small hotel with a great location. Descaseria hotel building gives you the opportunity to experience the feeling of staying on one of those old colonial buildings in Puebla. However our expirience with the front desk staff was terrible, we specifically booked this hotels because of the reviews but we were extremely disappointed. We arrived late to the hotel after a long trip only to find out that they had given our room to the wrong people. The person helping us at the time was in not condition to make any decisions or provide any answers so we had to wait there for over an hour to hear over phone from "the person in charge" to say that they were sorry and that they had no more rooms available with two beds. We were 3 so only two people could stay. I was furious specifically because I contacted the hotel that morning to let them know that we were arriving late. The next day they offered a suite that I had to pay the difference because it was not same type of room I booked. We did get a refund for one night but the staff acted like they did us a favor the whole time. The front desk staff was terrible.

everything was good, the only thing was having just one toilet paper roll.

Good location. Close to most of the attractions in Puebla. Great hospitality.

We had a great stay. The staff is very helpful and professional. Great location, walking distance to everything in downtown with lots of shops and restaurants in Puebla. The street is very colonial and picturesque. Very close to El callejon del Sapo and El Parian and El Zocalo. We had breakfast at the hotel and it was really good. The rooms are simple but comfortable. Our room had an Italian espresso machine. The pillows were not as comfortable but overall it was a wonderful stay and will definitely stay there again. We actually extended our trip two extra nights. We were very happy with the overall experience.

We truly enjoyed our stay here. The staff cannot do enough to make you welcome and they are extremely helpful and accommodating. Our room was spacious, clean and comfortable. The location is superb, close to the center of the historic district and quiet.

Wonderful, great location, wonderful staff. Delicious coffee and breakfast😜

Fantastic hotel. The building is really pretty, with a very nice courtyard where you can relax. Rooms are clean and comfortable, the staff is helpful and the food in the restaurant quite tasty. It is also in the historical center, which is very convenient. One of the best I have ever stayed. Totally recommended.