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Hotel im Boutique-Stil und mit Restaurant sowie Bar/Lounge (Cofradía)
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17. Feb.. 2020
Sehr schönes Hotel mitten in Agavenfeld. Tequilla-Probe und Fabrikführung interessant.
7. Okt.. 2018
Nicht vergessen: Nach jedem 10. Stempel gibt es 1 Prämiennacht*
the barrel room idea is great. the distance between the barrels is nice and gives a lot of privacy but at night that also makes for issues. there are NO lights anywhere outside making it hard to find your room. there is zero night life there, by 830 pm the whole resort was dark and out for the night. there was no hotel staff nearby either. the bathroom could use better cleaning but i think thats due to the quick turn around in the reservations. the bathroom window was glued shut so we had no fresh air accessible in there. short drive to central tequila though if that is your intended visit. not sure we would stay there again.
Eva, Familienurlaub (1 Nacht), 12. Sep.. 2021
Great place however the cave was under maintenance and was looking forward to it.
Liliana, Reise (2 Nächte), 29. Juli. 2021
We booked 3 rooms, 2 single beds and 1 double. The single beds were great but we had issues with the double bed. The double bed room had a few issues, starting with cleanliness of the rooms. First, compared to the single rooms, the bathroom in the double had used towels on the ground and the toiletries were disorganized and looked used when we entered. We had issues with our sink and called the front desk, they told us they would call us back and no on did. Towards the end of the night we found a BEDBUG, in the sheets. When we called front desk was closed and security said they couldn’t do anything. The occupants of the double bed both woke up with bedbug bites. We called front desk at 8am to talk to a manager and no one called us back. When we checked out, we waited over 30 mins for a manager. We were offered 20% and then after showing the bed but bits, 40% back but haven’t seen the refund (only for the one room). The two single bed were great but having experienced the bedbugs and lack of service, we were left upset at the situation.
Amelia, Familienurlaub (1 Nacht), 12. Juli. 2021
MAURICIO, Reise (1 Nacht), 4. Juni. 2021
We drove up to the gage to get in and the attendant was rude and not helpful. Due to COVID, we had to stop on the way through the driveway to get out of our car and walk through something that didn’t seem to do anything. We then went to go park our car and arrived at 3:30pm. We were very confused on where the lobby was because there weren’t many signs nor anyone to ask. So we just started walking and went into the lobby. The lobby was very cool because it was in the barrel. There was a male and a female working the front desk and were very rude and not helpful at all. Check-in stated it was at 3:00, we got there at 3:30. They told us our room wasn’t ready that they needed to sanitize it and we needed to wait. They also offered us the room even though it wasn’t sanitized. They also made us put a deposit of $2000 pesos on a credit card in case we used any of the items in the room. The workers in the lobby did not give us any information and we had to ask a lot of questions. We went to bar to wait and the bar wasn’t that great. We ordered a margarita then went back to get out key. We walked to our barrel and this guy worker helped out my boyfriend to go to the car and get our luggage. We found out that since we stayed there, tequila tour was free. However, we needed a paper that the front desk should’ve gave us that they didn’t give us. So we had to go back and ask for it. The tour was supposed to start at 5:30 but it started at 5:45. Overall it was good.
Christina, Reise (1 Nacht), 30. Mai. 2021
Everything was nice!! Customer service was very helpful
Urlaub mit Freunden (1 Nacht), 29. Mai. 2021
Rooms themselves were so cute! Everything else about this place was amazing and the staff service was exceptional.
Familienurlaub (1 Nacht), 11. Mai. 2021
Absolutely unbelievably beautiful and peaceful
Norma, Reise (2 Nächte), 7. Mai. 2021
Check in process was not very expedited. Property was unique but needs a little upkeep
Familienurlaub (1 Nacht), 7. Mai. 2021
We loved our stay at Hotel Matices. Every one was super nice and welcoming. The rooms are very comfortable. The only thing I would add is more counter space in the bathroom and the bedroom.
Marina, Urlaub mit Freunden (2 Nächte), 1. Mai. 2021