Don't go here. When I got to this property a little fter 2pm, I was told my room would not be ready until 4pm because "people were still in it". Check-in is stated as 2pm. When I first arrived, no one was at reception and when the lady did come, she was unfriendly. I didn't know what to do for 2 hours waiting for my room, so I asked what I was supposed to do with my bags. She said I could go to the beach and I could use a bathroom to change. I did go change. On my way, I saw filthy steps with used napkins and infinite dirt. The whole place smelled like stagnant water. The bathroom was in a basement and to my surprise, I passed a room with the door open and saw there were actually guests staying in that awful, dank place! So I decided I'd rather just be by the pool and near to the hotel whenever the room became available (the room I had booked and paid for in full, well in advance). I got to the pool and it was disgusting.Floating plasting trash, dead bugs. Hadn't been skimmed probably all summer. The sun beds were either folded up, had umbrellas laid over them or were filthy. There were cats laying and roaming all over. I love cats, but these must have been laying on the sun beds because they weren't clean. A man came over and quickly sprayed down a bed for me, but it was so covered in dirt, that did nothing. I sat there a few mins, totall disgusted by the whole event, that I left. Hotels.com was very helpful and refunded the stay.