This is an amazing hotel with exceptional value and a wonderful location. We got there mid-afternoon and the front desk gave us a full overview of the city and where to go, which was really wonderful. We were only supposed to stay there one night, then go to the Halong Bay, but my husband got terrible food poisoning that night. The hotel worked with us to provide us with a room, then even moved some things around so my husband didn't have to move rooms. I was extra grateful this sickness happened in this extremely comfortable and lovely hotel. Would most definitely recommend!
Emily, Reise (1 Nacht), 31. Dez.. 2019
Great location! We enjoyed our stay very much. Porters and reception were always pleasant.
Familienurlaub (2 Nächte), 24. Dez.. 2019
This is a very nice property in a good location. All staff was very helpful except the staff member looking after the morning breakfast. A little more effort would have been nice. I would recommend this hotel and I would stay here again. Location is great close to everything.
Familienurlaub (1 Nacht), 12. Nov.. 2019
Great location....rooms are
Adequate! The fold up cot stored in the lobby was an eyesore and in the way and the breakfast staff and food were less than stellar! Front desk was great and helpful re cabs and we were allowed to leave baggage when we went away on an overnight trip which is very important in this region. They do need to fumigate in the breakfast room to ensure there are no ants around food.
Janice, Romantikurlaub (1 Nacht), 11. Nov.. 2019
Perfectly located in Old Quarter for seeing the sights in Hanoi which are walkable from the hotel.
Literally hundreds of options for food and local markets.
The staff could not have been more helpful, lovely people.
Reise (3 Nächte), 1. Okt.. 2019
Had the most relaxed stay at luxury! Would highly recommend it there so helpful with information about the city and with trips and tours
Mathew, Reise (3 Nächte), 14. Sep.. 2019
Ants crawling all over me!
Rude and lots of Ants in my room with no attention from the staff even cared.
Reise (2 Nächte), 2. Aug.. 2019
Nice hotel in Old Hanoi
We picked old Hanoi because lots of choices of restaurants, not a far walk to the Prison. Our room was comfortable, however, the bed was against the wall on one side, thus made it difficult to get out of the bed, plus it was low to the floor. AC worked great, breakfast, you could get eggs to order. Several places to take your laundry within w@lking distance from hotel. The staff wanted to please you.
William, Romantikurlaub (5 Nächte), 20. Juni. 2019
The Executive Suite is a very comfortable and classy room to live in!
I really love the hanging decorations they designed and the balcony view is nice. They prepared the wine and plenty of snacks on the table. I wanted to give this a full 5 stars but I was hold because the lady receptionist was not friendly (no smile) upon our arrival. The balcony floor is quite dusty. The water temperature sometimes can be hot and cold abruptly.
Romantikurlaub (2 Nächte), 7. Juni. 2019
Nice staff, but bad experience
They mixed up my reservation with someone else's and made me move room several hours after checking in. Did not apologize.
I don't understand because they took a copy of my passport and saw my name.
At first, they argued that I only booked 3 nights instead of 7. I had to show them proof, which they didn't believe.
This is not the way to treat customers in my opinion.
When I wanted to upgrade, they wanted me to pay more than if I had booked online.
Étienne, Reise (7 Nächte), 7. Juni. 2019