Hotel Boutique OZ Sayulita

Room was so loud from people in other rooms, street noise and rooster who didn’t stop from around 4 am to when we left around 11:30 am. There was very little hot water both in the evening and morning showers. The complimentary breakfast was served at the roof top pool area and so full of wasps that we didn’t even stay. We actually left one day earlier on a 2 night prepaid stay because we were so exhausted. It was extremely hard to check in since hotel was on a busy street with no valet parking in front of the hotel. Staff tried, but too much wrong with this hotel to ever return. Quite disappointing!!

Not impressed by this hotel! When we first arrived to the room we found out there is no garden view or view of any kind like the description said. The room was tucked in the corner with an extremely small window(maybe 6”x18”)right by the door. The room smelled like it had been mopped with urine. There was multiple occasions the a/c stopped working and the guy at the front desk just shrugged and brought his own remote to get it to work which it did for less than five minutes. On a positive side the hotel is in a great location and the pool is nice. The pool furniture not the other hand is a bit worn out and uncomfortable.

We loved our stay here at Sayulita OZ. The hotel staff was so amazing and kind and very attentive! Miguel and the rest of the staff were very professional and friendly. I always felt safe while at the hotel and around town. I also appreciate the location of the hotel. It’s just a quick walk to the main square and Playa Sayulita but far enough away that we were able to sleep while the drumming and festivities carried on late into the nights (5am). The hotel breakfast was a wonderful and easy way to start the day overlooking the beautiful scenery. Our room was well maintained, we had a king studio, with a huge window with a courtyard view. It was exactly was we expected from photos. The air conditioner worked great and kept the room nice and chilly. We spent 11 nights and will DEFINITELY BE BACK IN THE FUTURE!!!

Miguel and Omar went above and beyond to provide great service. We even arrived a couple hours early and they had rooms ready for us.

This was our second time at Oz. We loved it back in March, so we wanted to stay again. It was obvious that COVID was affecting all of Sayulita with fewer visitors, and with not many guests, some of the standard amenities and services were not readily available. Our room was on the first floor and smelled musty. The safe was not working. We got a great price, but I was disappointed they didn’t put us in a slightly nicer room when the inventory was obviously available. No wifi password given at checkin. When I walked to the front desk to ask, no one was at the desk. Later that night, we came back about 1am. The front door had been locked 😳 and we were unable to get in. Again, no one at front desk. After knocking and calling for ten min, someone finally came out. The free breakfast was to start at 9am. At 9:15am, no food was put out yet (just juice). We had a 9:30am pickup to leave for the airport, so we left hungry. Positives- AC works great, nice pool (though we had to call the front desk to get them to turn on the outdoor lights after the sun went down), nice showers with hot water, employees are friendly.

Staff was very accommodating & friendly. Hotel is in a great location

The staff went out of their way to make our stay comfortable, and was very accommodating. The room was spacious and clean, lovely. The only thing was that the sound from the hallway came in quite a bit, but I guess this comes with the big floor to ceiling windows (which was very nice), so no complaints. Very close to the center (less than 5 min walk) but not smack down in the center of the partying so was great for us with a baby. I would stay here again!!

Building was dusty, some junk in the area on the way to the Room,Elevator out of service, No Cafeteria and the worst Pool out of service... Something Unacceptable... I would never visit this Hotel.

Great location. Great services offered. Great staff. Would highly recommend and will return in the future.

The security and limited entrance is assuring. The staff was so attentive and helpful. The House keeping was quick and clean. Roof top pool was clean and has a beautiful view. Again the staff is very professional and friendly.