Their check-in requirement only lasts 2 hours. Because I couldn't check-in between 3:00 PM and 5:00 PM the staff put a lock box on the door to my room. However, the combination didn't work so I was locked out. I called there off-hours phone line 7 times going up to midnight. I never received a call back so I ended up sleeping in my car. It has been 7 days since I was locked out and I still haven't received a response from them.