2/10 – Mangelhaft
30. Januar 2023
A SCAM!
Do not book this hotel/apartment. The pictures online ARE NOT what you will receive. They will deceive you and scam you. We were due to come for a birthday and I asked if they could add extras. They charged me €30 for a cake and balloons and a cheap bottle of kids fizz. It was horrendous. They booked our apartment to another guest and told us we would be in a different place. We paid not knowing what we would receive. We arrived at the accommodation and there aren’t even photos of the place we were given online because of how terrible it is. The wallpaper was ripping off the walls, the kitchen was dirty, it was freezing cold even with windows closed and heating on; the beds were uncomfortable, it was dark and dingy and next to a café full of drunk men starting fights. The locks were not secure, the area was extremely difficult to park and load/unload luggage. When we told them we were not happy and would like to leave they promised a full refund, I sent my details and no refund. Now they are refusing to refund me at all. I didn’t even stay one night because I left and found a much nicer accommodation in a better location for the same price. I would STAY FAR AWAY from this hotel. A scam and you will not be treated with the level of service you expect. Disgusting service and attitude. He kept telling us to just wait and it was our fault for purchasing an apartment built on top of water? False advertisement and you’ll end up with a case with trading standards.
Whitney
Whitney, Familienurlaub (2 Nächte)
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