Would like to see more greenery to make more attractive such as more trees and flowers which enhance the relaxing experience
HafiZ, Familienurlaub (2 Nächte), 14. Okt.. 2020
Cleanliness: the room had trash under the bed from previous guests. We also found cooked rice. We asked for additional vacuum cleaning.
Room: the was missing amenities. We had to ask for it and they apologized and provided.
Mini bar: the mini bar was empty. We had to argue with room service in order to get it refill. The room service agent argument was, mini bar is not for free and people are consuming and not paying ( here I guess it is every hotel problem and the hotel would need to deal with it.....)
Breakfast: there is no provided menu for breakfast. After asking, we were provided a room service menu. When we ordered the breakfast, the room service informed the menu does not apply. So we dealt with the order ad-hoc and got provided a non 5stars breakfast. Disappointing.
Pool: extremely crowded. People are over the limit. No respect to 1.5meters, no masks, people are wearing normal cloth and not swimwear leading to a dirty pool.
Stay: we reserved for 3nights. Our decision to check out from 1st day. From the moment of writing this complaint, we still didn't check out, therefore we don't know what can happen next but we will you know.
TV: no English channels kids. Other channels are not working. Entertainment is null.
Hotel: due to Corona, only pool is open. No gym, no spa and only 1 restaurant is open.
Bill, Familienurlaub (3 Nächte), 6. Aug.. 2020
A relaxing pleasant weekend
The resort is new and a bit far from the city.Quiet and large rooms with balconies,huge pool with children's pool and a big area for walk, lazy river and a lake. The only thing that bothered me was the smell from a nearby camel farms at times so i would suggest they plant fragrant trees and plants like lemongrass, basil etc in abundance as they have got big area for gardens and it will really mask the smell on windy days. The caffe was very good and staff very helpful though they are very busy. It felt like they were short staffed for the overwhelmingly huge number of guests and reception could be bigger.
We enjoyed our stay in the room and outdoors and found it to be very relaxing. It is a family friendly dry hotel and villas with private pools are available too. No nearby shops or grocery as such and minibar is very basic. You can have good coffee and karak at the caffe though.
Reise (1 Nacht), 18. Dez.. 2019
The property was perfect specially for kids and families but check in was to slow and unorganised we had to wait for the valat parking almost 20mins and the check in almost 1 hour
Familienurlaub (1 Nacht), 31. Juli. 2019
The entire stay was amazing. The lady at the reception called Pushpita was so welcoming and explained us about the amenities of the hotels.
She also upgraded our stay from a standard room to a villa, which was completely awesome. The hotel has a wonderful staff and rooms are spacious and luxurious.
I would definitely come again and would recommend.
I will surely visit the resort again
Muddassar, Familienurlaub (1 Nacht), 19. Juli. 2019
The indoor pool was the ultimate spa-like experience. I do wish there were more timings for couples though. The sauna was out of order while we were there which is unfortunate. Overall I liked this place and will return for another staycation.
Romantikurlaub (2 Nächte), 13. März. 2019
Nice and relaxing place
The hotel is new, clean, and in excellent condition. The staff are professional, and accommodating. The food was great and the room size was big. Be aware that the hotel is far from the city so you will be staying there the whole time.
Khaled, Familienurlaub (1 Nacht), 21. Sep.. 2018
We arrived tired from the travel and our reservation was not on their system. However the female receptionist that helped us, checked us in, took out reservation confirmation number and took care of us. The room was clean, everyone that we came in contact with was extremely helpful and or friendly. The pool is huge, but only about 5' deep. The location is a ways from the city about a 30 min drive. It is also located right next to a military base so you hear the loud takeoff and landing of planes. Overall, I really enjoyed my stay and would stay here again.
Linda, Romantikurlaub (2 Nächte), 3. Sep.. 2018
En este establecimiento todo tiene extracoste el gym, hielo la piscina nada está incluido en precio de la habitación, no repetiré
Reise (3 Nächte), 21. Mai. 2019
الفندق جميل ونظيف
Kasem, Familienurlaub (1 Nacht), 18. Apr.. 2019