A hostel not a hotel
Tri, Reise (1 Nacht), 27. Mai. 2021
Awesome place to stay and meet new people very similar to a hostel communal areas with communal kitchen but also a bar with food aswell. Great pool and lots of hang out areas
Better than my $250 a night stay at Krystals
Jayden, Reise (1 Nacht), 20. März. 2021
This hotel is very strict about their check out time if you don’t check out exactly at 11:am they will literally yell at you and make you pay extra at least that was my case.
Gabriel, Reise (4 Nächte), 18. Jan.. 2021
Small rooms do not have a bathroom, despite what’s written here. The staff claimed that Expedia wrote that they have bathrooms, not them, and required I pay their upgrade costs, which was more than the upgrade listed here. I get that Expedia operates separately from the hotelier here, but claiming “we didn’t write that” and seeming not to care that people purchase rooms under this false impression was disappointing.
Reise (1 Nacht), 27. Dez.. 2020
The nonstop music drove me crazy!
the property is really bohemian and cute. the pool and bar/breakfast area are cute, and the laguna views are nice. The room was tiny but adequate. There was no safe in my room, so I avoided any main service.
The only real complaint is the music. There are speakers all over the common area blaring music 24/7. I would wake up at 1:30am, and again at 2:00am, etc., by the loud music. I brought it up to the front desk and they just said "What music??"
The property is fine, and the location is fine too, but just because of the nonstop music I could not recommend anyone to stay here.
Romantikurlaub (5 Nächte), 25. Dez.. 2020
Excellent location... bar in the back with good food and drinks. The staff was very helpful as well. Rooms were simple and clean. Very reasonable all the way around. I would stay here again!
Reise (4 Nächte), 24. Dez.. 2020
Rude and inconsiderate staff subpar property
I’ve stayed at various Selina sites, Isla Mujeres being my fav. This location in Cancun isn’t just the worst Selina site I’ve ever stayed at, but the worst hotel I’ve ever stayed at. The property was ok, a bit run down. The worst though was the staff (very unusual for a Selina location). The staff was rude and condescending. When I would ask a question they’d act like I was a bother them.
Every day my electronic key wouldn’t work. It was annoying each time to have to go back to the lobby to get it recoded. I was told I wasn’t handling the key properly. I travel often, have rarely had this issue, much less every time I went to my door. And once they had to send a security official to come recode my door panel with his computer, though I had to wait for him to show up for almost 30 minutes to enter my room.
I also reserved a non-smoking room. I’m a cancer survivor and being around cigarette smoke just scares me. Well each night of my stay I woke up to heavy smoke from the neighboring room. The first night I ignored it, but after noticing the non-smoking signs I complained the second night I awoke to the smoke. The staff member said, “Not sure what you want me to do about it.” Really?! This is how you treat people?
Andrew, Geschäftsreise (2 Nächte), 17. Dez.. 2020
Stayed for two weeks these are my top 3 ups/downs at this property.
1) The toilet in our room did not flush whatsoever I had to plunge it just to get urine to go down.
2) There was never once warm/hot water. Consistent Luke warm.
3) music thumping at 7 am daily depending on who is working
Up side at this property
1) it was fun and the staff was very nice and informative.
2) food was great
3) great location to access everything you want
JA, Romantikurlaub (14 Nächte), 15. Okt.. 2020
Amazing stay! Super clean, excellent and very helpful staff! The property is simply beautiful and is in a great location! Oh and the bed was the most comfortable bed I’ve slept on in all my years of traveling! I highly recommend!
Jenelle, Reise (1 Nacht), 4. Okt.. 2020
Perfect for people that want to party. Right by all the clubs and many activities at the hotel
Vivianna, Reise (1 Nacht), 1. Sep.. 2020