We stayed at this hotel for our wedding Anniversary. They spoiled us with turn down service every night and they sent us flowers with a card that said Happy Anniversary. They really went out of their way in everything they did. This property is well taken care of. The staff was so amazing. They catered to our needs. We would definitely stay there again. The beach is beautiful and always well taken care of. The food was excellent. I loved that they did not have buffets like some of the other all inclusives. The whole staff goes above and beyond.
This resort was recommended by a friend. I will absolutely be back. We did one excursion to the monkey sanctuary, definitely worth it. Oh and donât miss the fiesta on the beach.
This is such a beautiful property! The grounds are immaculate and the my room was always spotless. The staff was extremely friendly and made me feel welcomed and taken care of. I felt so safe at all times; from the transportation to walking around the resort. The food was great. Top shelf alcohol. Good communication via the app. Excellent stay!
The El Dorado Maroma sits on a pristine beachside property. It has incredible food options, views, service, and pools. Breakfasts are unbeatable, featuring authentic Mexican cuisine, while lunches and dinners provide excellent options at Caribbean, Peruvian, and Italian restaurants, each with dishes to compete with the best restaurants anywhere. The waiters are always friendly, and the service staff helpful. Look for Arturo at Pepito's for especially friendly service. That guy's the best!
We can't say enough about this place and are already talking about going back!
We had our honeymoon here 17 years ago. It's still as wonderful as it was then. Beautiful, peaceful, the staff is lovely and helpful. The food is fantastic. The only tiny complaint I have is that the music is too loud we talked to several guest who would prefer to have softer relaxing music no need for base. And no need for music on the beach during the day you can usually find a quiet spot but I think limiting that would help. Everything else is perfection. It's not a party place and we love that about it. Thank you to all the wonderful staff for such a lovely week!!
On the property, it was better than what we had expected! We loved how there was wildlife hanging out (e.g., the iguanas), and the service was more than what we could've asked for. The food was way above our expectation. With personal preferences, we did find some things foreign, but there was not a meal where we were not satisfied.
The ladies we had for room service (Claudia and Guadalupe) were very kind and did things we did not expect them to do (e.g., fold clothing that we had washed!). Booking tours and activities in the Cancun area was very convenient; reserving the shuttle to hotel (after arriving at the airport) and back to the airport was an easy process as well.
Most of the staff members who we had passed by greeted us with "Hola!" which made us feel welcomed, despite being one of the few Asians around at the hotel space. We definitely would love to come again, and we would recommend this place to anyone who asks about where we went for our honeymoon!
the resort was beautiful and relaxing. all the workers were super friendly and accommodating, anything you need they will make it happen. I am recommending to everybody who asks and I will definitely be back. highly recommend the atv and wave runner tours as well as the sunset catamaran tour.
A Perfectly Romantic and Accommodating Escape â El Dorado Maroma
Our stay at El Dorado Maroma was nothing short of amazing. From the moment we arrived, the staff went above and beyond to make sure our experience was special. Unfortunately, my boyfriend fell ill during our trip, but the concierge was incredibly helpfulâthey assisted me in getting a doctor and even arranged transportation to the pharmacy for his medication. Despite being under the weather, he still got to enjoy his birthday, as the staff thoughtfully brought the celebration to our room, ensuring he felt special.
The resort itself is stunning. The rooms were impeccably clean, and every staff member we encountered was warm, accommodating, and genuinely dedicated to making our stay wonderful. The beach? Absolutely breathtakingâeasily the most beautiful Iâve seen in Mexico, and Iâve been to quite a few. The tranquility of the resort was another highlight. It often felt like we had the entire place to ourselves, which made for a romantic and peaceful escape. If youâre looking for a lively party scene, this isnât the placeâbut for those seeking relaxation and intimacy, itâs perfect.
Since my boyfriend was resting, I attended their 60-minute membership presentation, and while I ultimately didnât join, I appreciated how pleasant and non-pushy the experience was. Maybe next time!
El Dorado Maroma exceeded my expectations, and I canât wait to come back for another unforgettable stay.
The resort is absolutely stunning and very clean. The resort itself had wonderful landscaping and the pool areas were great. Lots of places to lounge, including lovely cabanas for resting near the ocean. The beach was gorgeous, with white sand that never got hot under your feet.
The staff were friendly and helpful, and the restaurants were all wonderful. Every meal was good, and some were amazing.
Of the inclusions that we tried, the catamaran snorkeling trip was our favorite. We weren't really there for the alcohol, but some people were. We really enjoyed the snorkeling and even saw an albino stingray. The trip was just the right length and the views were lovely.
The Cenote/Ranch trip was less enjoyable. The cenote was fine, but not exceptional, although we liked our guide. The Ranch part of it was very detailed introductions to each horse and a long explanation of types of horse shoes and what they are used for. We didn't really enjoy that part.
Overall I think this resort is amazing and would definitely go there again!
Our stay at El Dorado Maroma was absolutely fantastic! From the moment we arrived, the service was top-notch, making us feel completely taken care of in a truly all-inclusive environment.
We stayed in the honeymoon suite, which was stunningâit featured a giant Jacuzzi tub and a beautiful view of the ocean. The resort itself is incredibly quiet and private, which made for a wonderfully relaxing getaway. We often had a pool all to ourselves, which felt like such a luxury.
The beach service was first-come, first-serve, but we never had an issue finding a spot, and the service was always excellent. The food was great, with a variety of delicious options. The spa was very clean and beautiful and the couples massage price was reasonable.
If I had to mention any downside, it would be the reservation systemâhaving to book dinner and activities in advance took away some of the spontaneity I prefer in a beach vacation. However, that was a small inconvenience compared to how amazing everything else was.
Overall, El Dorado Maroma is a fantastic, relaxing, and luxurious escape, and I would highly recommend it to anyone looking for a peaceful, high-end all-inclusive experience!