4/10 – Ziemlich gut
1. Apr. 2025
Abysmal service makes you feel unwanted
Unfortunately this hotel was a big disappointment from a service point of view:
1. At check in you are told that you can add breakfast to your booking. There is a cheaper early bird rate and an expensive rate if you book late. After deciding to take the early rate for the next morning I was told that this is only available before noon. Check in is at 2p.m.
Why do you offer an early rate when it is impossible to book it at check in?
2. Having a status with the booking we should hav received a room upgrade. At request at the desk the hotel claimed they would not know of this program. After talking to the travel agency the answer was : All rooms were taken. Only problem was - you could still bokk different types of rooms for that night - so they basically tried to deflect first and then flat out lied. Sad...
3. The "towels" in the outdoor pool are the size of a doormat. Just a joke. You need 3 to 4 towels to dry yourself.
All together the hotel itself is nice, but the service is abysmal and really the combination of the 5star brand and the worst service is making you feel unwelcome and we have never experienced such treatment on many years of travelling.
Christian
Christian, Familienurlaub (2 Nächte)
Von Hotels.com geprüfte Gästebewertung
