Sadly, we were greeted by a very surly receptionist on the evening of Friday 16th Dec.
Before going out for the evening, my partner spoke to the same receptionist to say the heating wasn’t working & asked for a plug in heater, only to be told there were none left, my partner then asked if maintenance could help, while we were out, to which he got a muttered reply.
The room was still freezing on our return, we reported this to another surly receptionist on check out, no apology, no offer of any compensation, she only asked if we had reported the fault at the time & said ‘Oh, that’s a shame’
Appalling customer service from both receptionists, having stayed here before, we expect better.
All of this was topped off by very loud noise from the street below until 3am.
Very much doubt we will return.
The second evening of our stay, we were at St Johns House, Lichfield… wow! A world of difference, a true 5 star experience, for just £20 more than a dreadful night at this hotel.