Does Phāea Cretan Malia, a Member of Design Hotels offer free cancellation for a full refund?

Yes, Phāea Cretan Malia, a Member of Design Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Phāea Cretan Malia, a Member of Design Hotels?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Phāea Cretan Malia, a Member of Design Hotels?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Phāea Cretan Malia, a Member of Design Hotels?

Yes, there's free self parking.

What are the check-in and check-out times at Phāea Cretan Malia, a Member of Design Hotels?

You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in is available.

What is there to do at Phāea Cretan Malia, a Member of Design Hotels and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Phāea Cretan Malia, a Member of Design Hotels also has 2 bars, a private beach, and a 24-hour fitness center, as well as spa services and a garden.

Are there restaurants at or near Phāea Cretan Malia, a Member of Design Hotels?

Yes, there are 3 onsite restaurants, featuring Mediterranean cuisine and poolside dining.

Does Phāea Cretan Malia, a Member of Design Hotels have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Phāea Cretan Malia, a Member of Design Hotels like?

Phāea Cretan Malia, a Member of Design Hotels is located on the waterfront, a short 2-minute walk from Palace of Malia and 11 minutes' walk from Potamos Beach.

Phāea Cretan Malia, a Member of Design Hotels, Hersonissos: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 21, 2024

Beautiful property and lovely staff throughout. Would stay again.

ATHANASIA, 2-night trip

2/10 Poor

Jul 26, 2025

AVOID AT ALL COST !!! this hotel is not adult friendly. thousands of kids running around screaming all day and night. parents lounging on the grass and walking areas everywhere. beach is rocky. breakfast buffet is average with a lot of frozen foods. not worthy of the design hotel list.

Zaki, 5-night trip

10/10 Exceptional

Jul 7, 2023

Wonderful hotel, staff and facilities

Bubune, 6-night trip

8/10 Very good

Sep 24, 2024

Great place. Lots of kids.

Great location, Amazing building, food and service. Maybe toooo child friendly for such an amazing place. Most areas are littered with Toddlers running around or making noise.

Kevin, 7-night trip

10/10 Exceptional

Jun 20, 2023

Very nice place. Especially with children. The Cretan restaurant with its Cretan breakfast is marvelous.

Nikolaus, 6-night trip

10/10 Exceptional

Jul 18, 2024

Wonderfull. Very beautiful resort. Nice restaurants with decent prises. One widget though: They could improve the teenage program and the gym could be bigger. All in all a really great hotel. We will definitely return.

Pernille Eiberg, 4-night trip

10/10 Exceptional

May 15, 2023

We had a brilliant stay - The facilities are lovely and you couldn't wish for a whole lot more when trying to relax with a young family. Only negative was that we could hear our neighbours through the walls, which wasn't ideal as we both had v small children.

George, 4-night trip

10/10 Exceptional

Sep 21, 2023

We were stunned at how beautiful the property was. It had many restaurants to choose from, some of the best resort/hotel food we've had. Even an ice cream/crepe bar! Staff was welcoming, warm and friendly. The spa was great. I didn't want to leave b/c they had everything there on the property. Would def come back again and recommend to friends.

PHUONG, 3-night trip

8/10 Very good

Sep 12, 2023

Sedat, 5-night trip

2/10 Poor

Aug 2, 2024

Rocky Beach with broken umbrellas and dirty loungers, tiny gym with broken equipment (you have to book timeslots to secure a space) only limited timeslots available for restaurant reservation. Claustrophobic layout (with beautiful design elements. Food was good and staff friendly but we had to leave early because we found it impossible to relax and the place to crowded. Not your typical design hotel.

Valeria, 6-night trip

8/10 Very good

Jul 5, 2022

Nice location for a young family

As a couple there are perhaps better suited hotels as the majority of guests were families with small children. That being said the service, the food and the bar were excellent. We were upsold quite aggressively at check in so be straight with them if you would like to go direct to your room. The beach is nice, lots of loungers available but lots of rocks in the sea so you have to be careful

3-night trip

8/10 Very good

Aug 18, 2024

For part of days, AC was not functioning properly. Issue with check-in.

Shalini, 2-night trip

10/10 Exceptional

Jun 27, 2025

We stayed here in June. The large family suite with bunk beds was very comfortable and the staff was very diligent about replacing towels which was really appreciated. The room was supposed to be seafront but in reality we were looking at trees blocking the view. The beach is great IF not windy. We had a few days where the wind meant no swimming at the beach was allowed. No big deal but something to be aware of. Mezze and Mouries restaurant had great food. The breakfast options are also great. The Italian restaurant was our least favorite, with some of the food lacking flavor, but the view overlooking the beach is special. It was a bit frustrating that the Beach Shack was closed for food on Sunday but the food was good when open. There were always chairs on the beach. We were there for over a week and the kids requested to try kids club and enjoyed it. It was very well staffed (6 staff for 3 kids) so they clearly enjoyed the attention. Cons: wish it was possible to order drinks poolside. We were coming from the States and in hindsight, Malia is a bit far to visit some of the best beaches on Crete. We chose it because it was close to Palace of Knossos and the archeology museum but we ended up spending a night in Chania to go to Elofonisi bc it’s too far for a day trip. The hotel app was not particularly useful. Everytime I tried to make a reservation for dinner I got an error. On the plus side, I called the hotel to make the reservations and always got what we wanted.

Brandon, 9-night trip

6/10 Good

Jun 5, 2024

The hotel is lovely. The staff are very friendly but also unhelpful. Concierge recommendations was not very good and very inconsiderate, considering travelling with a nine month old baby. The rooms with a garden has severe bold patches full of mud. Was asked to move room 3 times. We did extend our stay but made to move rooms each time. Beds are like sponge too soft causing back ache. The Signator rooms are much better. Charges £50 for couple hours late check out. Massive positive is the pool is heated.

Ravinder, 1-night trip

8/10 Very good

Nov 10, 2024

We had a lovely holiday here. The kids club was brilliant, the restaurants were excellent quality food in all the restaurants. Other guests we met on holiday who were half board and eating in the dinner buffet each night loved it. Kids were welcome in the buffet with a kids section that is a bit like school dinners to choose from. The breakfast buffet was brilliant and the hotel’s programme of events and activities are great for families. My two negatives was that the restaurants outside of the buffet, were inflexible for children, which overall made me feel that the hotel would rather you were eating in the buffet restaurant if you are there with kids.. which isn’t for us. We booked bed and breakfast because we enjoy the freedom for our other meals to be in or out of the hotel and restaurant experiences as a family are something we enjoy on holiday. We had some great meals in nearby restaurants that were very welcoming for kids too so if you’re the same, and don’t enjoy hotel buffet dinners, then there’s places to go outside of the resort. And then my only other disappointment was the towels were threadbare and our room wasn’t as clean as I would’ve expected. Overall a 4 star experience. Not the touches you would expect for 5 star. Crete was amazing as ever.

Catherine, 7-night trip

10/10 Exceptional

Aug 21, 2024

This was our second stay at Cretan Malia Park, and once again, it exceeded our expectations. The hotel is on a nice beach, and the grounds include lovely gardens, pools, and various excellent dining options. The lawns and landscaping make the area cooler and was also nice for our child to explore. What stands out about this hotel is its ability to cater to families without compromising on comfort. Our daughter loved spending some time at the Kid's Club every morning, allowing us parents to relax and enjoy the beach or other facilities the hotel offers. We always found lounge chairs at the beach or the pool and didn't have to compete. Although the hotel is large, it has a more boutique feel, so it never felt overcrowded, and we stayed in mid-August. We also appreciated that while the hotel is family-friendly, it doesn't go overboard with flashy attractions like large or noisy water parks/slides or loud/bright discos or kid-themed areas. Everything is done with attention to creating a serene atmosphere for everyone. The daily buffet breakfast and dinner were great, with a changing menu that kept things fresh. The hotel also offers a selection of bars and restaurants for more variety or options. We liked lunch at the Beach Bar, though one suggestion would be more snack options for the beach area. The staff were consistently helpful and accommodating, making our stay even more enjoyable.

Victoria, 7-night trip

6/10 Good

Aug 21, 2023

We booked a bungalow in the garden, and found out that they are not bungalows, i.e. small individual houses, but simply a regular room in a 2-floors building... Their ad and website is definitely deceiving. Aside from that, the resort is very nice. Beach is beautiful, sunbeds are largely available across all the resort (although some customers still feel the need to reserve them in the morning!!!). There are lots of family in the resort with young kids, so it can get very noisy and I do not really recommend the hotel for a romantic getaway. It's also remote, so if you want to enjoy Malia village for shopping or dining, this is not the best option. This is why we were disappointed by the various restaurants: food is decent but extremely expensive compared to what we found the rest of our 3 weeks in Crete... Almyra and Mezze were OK, but the Beach Shack is definitely poor...

Yann, 3-night trip

8/10 Very good

Oct 30, 2025

Wir waren zehn Nächte im Oktober hier (Familie mit zwei Kids, 6 & 8 J.). Die Anlage ist traumhaft schön: flache Bauten, viel Grün, alte Olivenbäume, Palmen, Kakteen, Sandstrand (felsig, aber mit zwei kleine Sand-Buchten für den Zugang ins Meer) – perfekt für Kinder. Auch die Architektur und das entspannte Ambiente draußen machen viel her. Trotzdem erreicht das Hotel den Fünf-Sterne-Anspruch nicht. Es sind viele Kleinigkeiten: abgenutzte Polster, kleine Defekte am Pool, am OutdoorGym oder Anlage. Wenig Aufmerksamkeit beim Service (weniger bestellt - spart uns letztendlich Geld ;-) ). Das Buffet-Restaurant wirkt wie eine Kantine – laut, ungemütlich, wenig Atmosphäre. Im Mouries und Almyra ist der Service herzlicher (Frühstück im Mouries: großartig!) Die Zimmer sind schick, sind aber in den Bädern eng wie bei MotelOne. Nespresso auf Zimmer kostet extra. Kommunikation oft leider eher „geht nicht“ statt „wir finden eine Lösung“. Dazu kam bei mir eine Lebensmittelvergiftung (happens) – professionell reagiert, mit Bedauern, aber ohne Entschuldigung/Geste. Die Lage ist ruhig, aber abgelegen. Ohne Mietwagen geht nichts (Malia selbst lohnt nicht). Trotzdem: Wir hatten eine gute Zeit. Strand, Sonne, Kinder happy – das zählt. Man merkt, wie viel Potenzial hier steckt. Wenn Service, Pflege und Gastfreundschaft im Detail nachgezogen werden, kann dieses Resort großartig sein. Wir hatten das Gefühl die letzten 20% fehlen hier... Fazit: aktuell gute 4 Sterne mit Entwicklungspotenzial. 💬

Christian, 10-night trip

10/10 Exceptional

Oct 25, 2025

great hotel

daniel, 2-night trip

8/10 Very good

Oct 5, 2025

Prima verblijf maar met werkpuntjes

Ons verblijf was prima. Het was er alleen extreem druk met voornamelijk gezinnen met jonge kinderen. Voor gezinnen zal het een goed verblijf zijn maar als je de rust opzoekt was dat niet altijd ideaal—soms zaten we net te ontbijten in een creche. De kamers werden schoongemaakt maar niet echt opgeruimd. Om te eten moet je op voorhand reserveren en daar zijn ze niet echt flexibel in.

Els, 4-night trip

2/10 Poor

Aug 9, 2025

Misleading, chaotic, and not as advertised: We booked this hotel for a romantic birthday getaway after seeing the beautiful photos and descriptions online and on their social media. Everything suggested it was a peaceful, couple-friendly place — perfect for celebrating. The reality could not have been further from that. When we arrived, there were children running around everywhere. Walking to our room, we passed hundreds of children, overcrowded areas, sun loungers blocking the paths, and even a dirty nappy right outside our door. It felt completely over capacity and nothing like the relaxing escape we’d been promised. We decided to at least try a cocktail before making any decisions, but the bar area was just as chaotic — yet again, swarms of children running around unsupervised. At that point, we cancelled our stay and booked another hotel immediately. If you’re looking for a quiet, romantic, or special occasion stay, this is not the place. Completely misleading advertising and a very disappointing experience

Natalie, 5-night trip

6/10 Good

Aug 6, 2025

Wir sind zum 4ten Mal dort gewesen und wsl zum letzten Mal!, bis zu diesem Mal war alles super! Aber nun hat der Service nachgelassen, Preise nochmals gestiegen! Hauskeeping hat bei Ankunft ein eher schlechtes Zimmer an uns übergeben! Begleitet wurde unsere Woche durch: Verschmutze und kaputte Liegen am Strand, fehlende Waschlotionen bis kurz vor Abreise! Ekelhaftes reservieren der liegen am Pool! An 2 Tagen gab es auch Kinder die in beiden Pools ihr großes Geschäft gemacht haben! Poolaufsicht ist eher mit Handy beschäftigt! Die Anlage kommt langsam in die Jahre nach der Sanierung und das merkt man! Die Preise und auch die 5*sind absolut nicht mehr gerechtfertigt! Es ist schade aber leider die Wahrheit! LG Alex U

Alexander, 6-night trip

6/10 Good

Aug 4, 2025

Schönes Hotel!

Eckhard, 7-night trip

10/10 Exceptional

Aug 3, 2025

Magnifique séjour

Magnifique séjour - parfait pour des vacances avec des touts petits

Sebastian, 5-night trip

6/10 Good

Jul 10, 2025

Hakan, 7-night trip

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