4/10 Regular
18 de septiembre de 2025
Poor service. Won't stay there again.
Arrived with a pre paid reservation, was told that my room was no longer available, and they had nothing for me. When I threatened them with you took my money already, find me another room here, or with another hotel, then they found me one there. It was a lesser room than what I prepaid for, but they made no price adjustments, and offered me nothing in conpensation. Told me then, at that time, that the reason they didn't have a room for me was due to water flooding on the first floor. The next day, I asked for an equal room to what I paid for, and was told what I got is what they had left.
Then, after I got back from working at my Ensono office that day, my card key no longer worked. They had turned it off... told me they had to reset their card key system, for some unknown reason. What realky upsets me is they acknowledged me when I entered the lobby, but said nothing about the room key not working until after I had gone up, failed to enter my room, and then had to come back to the front desk.
Probably the worst stay I have ever had at a Hilton hotel. Won't stay there again.
James
James, se hospedó 2 noches por negocios
Opinión verificada de un huésped de Hotels.com