My Chanel Bag was stolen out of my room. The hotel manager filed a claim, but Bon Voy rejected it. As I only went to my sisters house and was in my brother in laws rental car, there was no other place the purse could have been lost: Also the hotel manager confirmed that he had video footage of me leaving and returning to the hotel with the purse.
Also, they have this $30 daily resort fee requiring you to spend that each day on food or drinks. We checked in late Friday evening and had missed dinner / were told that we would just have to eat that day’s fee as it has to spent that day. We found out later from another family member that we could have used it for breakfast and was given bad information and forced to eat the fee/. Also, when we did eat breakfast the other days the food is terrible (order was wrong multiple times, we had to send back one meal for being undercooked and another one was burnt) and a huge waste of money. Also there is only one server at breakfast so everything is very slow (she was lovely and trying her best), but when you basically mandate that everyone has to eat at the hotel you need to staff for it.
Finally they did not clean our room the first two days, not sure why. We did not have the do not disturb on the door. Anyways, when they did clean our room the last day that is when my bag got stolen.