This was BY FAR the worst hotel I've stayed in, both in cleanliness and friendless by staff. I checked in and went to my assigned room, which upon immediate entry I knew I couldn't stay there. The room was FILTHY - the bedspread had holes in it, tiles were broken as was furniture, dirt was all over the walls (including the cabinets above the fridge), hair was hanging from hangers and the air smelled and tasted so horrible - almost thick. I went downstairs and informed two women that I wouldn't be able to stay in that room, so they showed me a different room which was even worse. I asked if they could clean the room, and they said this WAS CLEAN. My partner made the mistake of sitting on the bed and left with 5 new bites from BED BUGS! I told them I would not be able to stay in this hotel and wanted a refund, to which they said no refunds available day of, only the day prior (because they know once people see this hotel they won't be able to stay there). I went back two days later to get a refund, was lied to by one of the previous women I spoke to and told the supervisor wasn't there until he walked through the door, and SHE mentioned cockroaches and how they don't have them (which I find interesting because I never said anything about cockroaches, only bed bugs, but their Google reviews sure do). Whatever you do, DO NOT STAY AT THIS HOTEL! Truly the worst experience of people knowingly stealing from you and expecting you to sleep in FILTH.