Stayed Fri. 8/7/20- Sun 8/9/20 for a couples wknd. Hotel lobby and grounds are nice. Room was clean,came with refridgerator and coffeemaker. Sink next to small bathroom. Balcony overlooking lake would've been great, if it didn't have spiderwebs everywhere. Service at Highlands restaurant was very poor, waited 30 min and still no orders were taken. Bar restaurant food arrived at table cold. They took it back but it should'nt have happened
I booked a Lakeview room with Hotel.com with you. It definitely said lakeview. When I got there they gave me a parking lot view room. This was not a special request. It was what I paid for. They were neither nice nor apologetic about it. I have received more warmth and willingness to please a guest from Best Western. They did not move me.
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Had a great time at Eagle Ridge. Staff was super friendly! Great amenities too! Free wine tasting, great entertainment, great food, and yoga and mimosas!? Was great weekend!
It was a pleasant stay. Nice hotel, good food and service. A little old/not so well maintained or need a renovation/facelift... Spa service was excellent. Winter festival was interesting.
Will be back to visit again!
The room felt outdated and had a musty smell. The bathroom was too small. The bed/sheets were very uncomfortable. I felt like I was in a motel. I expected more out of a âresort/spa.â
It was a nice visit and the staff was kind, but the building needs upgrading and it needs to be modernized for the price you pay. There are still wall units for heat and air (no central air or heat), which makes for very dry, loud heat. The sink is in the main bedroom and the bathroom is so small you can barely shut the door without standing on the toilet. You can hear everyone enter and walk around in the rooms above and beside you. It's not worth the money you spend.