Loved the balcony I got! As with many unstaffed hotels booked through hotels.com I didn't automatically get check in instructions by email but had to request it. But they answered really quickly on whatsapp. Central location in quiet side street.
I booked a large room. On the day of arrival it turned out my room in unavailable. The hotel offered me a smaller room and a refund. I agreed and got a small room but no refund. No one has replied to my emails since then.
Das Checkin hat nicht funktioniert. Ich habe 3 Stunden gebraucht um kontakt mit dem Kundensupport aufzubauenn und eine Lösung zu finden damit ich meine Zimmernummer und den Code fĂŒr den SchlĂŒssel bekam.
Nach 3 StĂŒndiger Wartezeit konnte ich endlich in mein Zimmer.