Check in,room not ready at 4,,never had a problem getting in ealy anywhere else before,,,,,The AC wasn't working in the room,,when i brought up the issue the desk person maria was very condescending about requesting a room change,,she just couldn't shut up about how it was my problem that i wanted a new room,,,best part was the coffee in the morning, it was good,the bed comfortable, view great,,place need a total rehab to bring it up to 5 star