Frequent traveller to Mumbai and guest of this hotel with my family. However on this trip in April 2015, it was the most terrible and unpleasant experience. On the 2nd day of our stay, while my mother and I were out of the hotel, the lock of our personal suitcase was tampered with (appeared someone tried to forcefully open it, but luckily was unable to). Also, our bathroom too was used - absolutely disgusting.
We immediately lodged a complaint with the hotel staff on duty, CCTV footage quite vague and of no use was reviewed but inconclusive.
Hotel staff on duty only spoke to us but did nothing more. No manager was on duty either!
We were not even provided a complaint form on our request as they do not have any!!!.. No avenue for a guest to complain!
On repeatedly requesting the staff on duty and the manager via phone to issue me a letter on their letter head to acknowledge this incident, they refrained from doing so.
The complaint and problem remained unsolved, and with the staff's carefree attitude with regards to this situation and insulting and rude attitude to us - their female guests, we did not feel any reassurance or feel safe in continuing our stay at the hotel. We checked out one day earlier than our pre-booked duration.
Even though the hotel location is convenient, we will NEVER again stay at this hotel where our privacy and safety is compromised.
