I recently had the most dreadful experience staying at The Grove Resort with my family. From the moment we arrived, it was clear that this hotel was not up to standard. The staff were incredibly rude, constantly trying to charge us for everything, making us feel unwelcome and uncomfortable.
The cleanliness of the hotel was absolutely appalling. Our room was not cleaned properly and had a persistent, unpleasant smell. Every corner of the hotel, including the doors, corridors, and lifts, was filthy. It was so bad that my feet were always dirty from walking around the room. Despite raising our concerns with the hotel, nothing was done to address the issues.
Our family experience was a disaster. The market in the lobby served only unhealthy fast food and was outrageously over priced . However, the biggest issue was the overall cleanliness of the hotel. It was truly a disaster. I have attached pictures to show just how bad it was.
I gave The Grove Resort a 1-star rating because there was no option to give zero stars. If I could, I wouldn’t give it any stars at all. Please avoid this hotel. It is truly a terrible experience.