I was disappointed as I thought Hyatt had a good reputation. The room was very roomy and nice, and the bed was comfortable, but there were several issues. The acoustics were terrible -- I could hear loud voices next door right thru the wall behind our bed headboard, and there were heavy footsteps/stomping around above us at 2 a.m. and 7 a.m. Worse yet, the hot water in the sink faucet did not work so well. It took about 5 minutes to get warm. Also, the refrigerator rocked. Worst of all was the temperature -- The A/C just didn't turn up, it was freezing, so we had to shut if off. Breakfast was disappointing -- the "scrambled" eggs were terrible - hard but with a watery taste. The hot water was not hot, and once again, there were no regular/black (unflavored) teabags.