4/10 Correct
24 janv. 2018
Very unfriendly staff and recurring overcharging
Very unfriendly staff and recurring overcharging mistakes all this spoiled the somewhat nice location and rooms.
Upon arrival they didn't find out booking and insisted we didn't have a booking and had to pay full price. I had to call hotels.com that confirmed they had my booking ...
They offered us to rent a bike at discount price...we did trust them..but on the morning we saw all other hotels were offering bikes at 60% less... Upon check out they presented the invoice not taking into account our rooms were prepaid... We had to argue strongly for them to correct the error. At last when we pay the extras with our credit card the imputed 10 times the amount on the machine...
Further more the front desk staff was agressive and unhelpful. The cleaning staff was nice .
If you want to be on your guards at all time when dealing with the front desk then you may want to stay there as the room and location is quite nice.
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