Very well located resort, nice view of the ocean, confortable suite, safe area. However, there was NO SERVICE at all. We phoned the day before arriving to verify that it was opened, and we had a confirmation. We arrived at 5:45pm, and the front desk and everything else was closed. We were fortunate to find the security guard that was able to give us the keys. But EVERYTHING was closed and we had to drive 25 min. to find a restaurant at night at Knysna. The day after, when we left for the day at 7:45am, the reception was still closed ... At our return, the restaurant was still closed, and we had to drive back to Knysna... Internet access voucher was limited to 20 min !!!! The morning we left, the manager made excuses but nothing to offer a compensation; she told us that they would have advised us if they have known our phone... but we really phoned to verify and they didn't let us know of their nearly closed situation during the winter season. What is advertised from this resort on hotel.com is misrepresentation. Having known it, our choice would have been different.