Overall my stay was nice, excellent check in service. Only bad thing was my room toilet was out of orders and was never fixed. I did report before I left.
Tv remote was broken- couldnât get volume control on tv or turn off or on whatâs going on too much tree cover Went to desk and asked if could get another/ said didnât have any. Then went to get in bed and they had a double bed sheet on king bed! No hand towels had to call desk to bring.
Slats were broken off the faux wall and just set on the floor next to it. There was sticky stuff on the floor throughout the room and the lamp shade was held together by tape.
I booked and paid online. Prior to me doo g that I called to ci firm availability. When I arrived, I was informed that they no longer had the room I paid for. Because I had been traveling all day I accepted what was offered. When I went into the room, the bathroom was not clean, the room only had 3 towels, 2 large towels and 1 washcloth, the bed felt like we were sleeping on springs. I normally donât complain but this was awful. The aesthetics are nice. But I would give the comfortability a 2, with grace!
The check in attendant, Amanda, was super nude, friendly and very helpful! The next morning attendant was not so much! I asked why was it only biscuits and gravy and no meat? She said she didn't have time to fix any more and never came back to try and offer anything else! That was the only down side to this experience. Couldn't get a decent breakfast đ
When I got there they didnât have the room I had reserved online first of all. Then there was NO HAND SOAP in the room and when we asked the front desk if we could get some they said it was locked up and they couldnât get any. The toilet also over filled and flooded and they said they also had NO PLUNGER they could find for us. The floors felt sticky and dirty and the air felt musty. The breakfast was subpar. Overall did not have a good experience at all.
The first night I checked in hair on the bathroom sink, bug in the bathroom, stained sheets was afraid to sleep on nasty sheets, front desk tried to accommodate with another room that was worse than the first room and......
Got to the hotel, they had us in a single room (for 2 adults & 3 children), when I booked a 2 bed suite. Took 25 minutes and 3 phone calls to a manager to put us in a king bed with sofa sleeper. Went to make out the sofa sleeper for the biys, and we had no sheets, cover or pillows. Had to go downstairs to ask for some. There was one washcloth, 1 hand towel, and a bath towel in the room to be used by 5 people. The entire floor smelled of Marijuana. This hotel was chosen because of the indoor pool. The pool was green and nasty and couldn't be utilized. On our second night, we were in our room watching tv, and a man opened the door to our room, with a key card that he was given and assigned our room. This made us feel unsafe. The second night, it rained. The next morning, things that were against the wall, was soaking wet from water leaking into the room.
The hotel staff was wonderful. I observed a difficult couple in front of me being quite nasty to the clerk but the clerk handled it with grace and style. The hotel was clean, quiet and comfortable. There was no soap for the bathroom sink and shower and the shampoo was half used by a previous occupant but other than that it was a nice stay. I would stay there again.
The staff was great. But when i got there i was not given the room I reserved, nor was i charged the price i reserved it for. I suggest if you stay there more than one night to get extra washclothes in the day time. They will not give you any at night. Even when i told them my room didn't get cleaned.
The facility could be more up-to-date and cleaner. But the staff is excellent. And the morning breakfast is excellent great service and great personalities to be around. They meaning the staff members are very attentive and willing to help in any kind of way. I will be returning to that location to stay.