bait and switch
The room I was led to believe I reserved was not what I was given. Had they not spotlighted features that I wasn’t going to get I would never had booked here. I find their bait and switch tactics to be unconscionable of a business
elizabeth, Reise (1 Nacht), 1. Sep.. 2020
Dont stay here
Price charged was not as quoted. Hotel wasn’t clean. Not handicapped accessible. Staff unavailable. Security not adequate. Loud partying. Smoking rules not followed. Hotels.com would not assist. Hotel staff won’t assist.
Laurie Ann, Reise (1 Nacht), 17. Juli. 2020
Close by to restaurants and the airport. Other guest who were there was loud and rude to staff. Staff was sweet and provided breakfast and snacks through the the day.
Familienurlaub (4 Nächte), 29. Apr.. 2020
I have nothing negative to report. I loved the king size suite with the jacuzzi. Fair prices and respectful pleasant staff unlike the stealing untrustworthy disrespectful unprofessional staff down the street at the SUPER 8......
Reise (1 Nacht), 6. März. 2020
We had trouble getting our room cleaned. One day it wasn't
cleaned at all. They told us the entire cleaning staff called in
sick. I find that hard to believe.
Familienurlaub (4 Nächte), 6. März. 2020
The hotel stated that there was bo smoking in rooms yet i smelled smoke on every level of the hotel. My room was not as clean plus the curtains in the room was worn and unhooked, the bathroom was very outdated,and they asked for a deposit that i was not aware of when i booked online.
Nakisha, Familienurlaub (2 Nächte), 29. Feb.. 2020
Staff was nice n' friendly. But there were a lot of shady characters roaming the halls. The only amentity that was there for use was the gym. The other stuff was out of order. The breakfast wasn't all that great. The wallpaper border is coming off of the walls. You could hear the showers in the other rooms going. I requested handicap accessible room. But mainly to avoid stairs because of my health conditions. THe room I had did not have bars in the shower, so next time I'll be sure to watch out for that. The trash cans in the parking lot were overflowing. THe parking lot had snow thaw during the day because of warmer temps and sunlight. But when nightfall came it all froze and cars were sliding down the hill into the parking lot. You could hear people upstairs. You could hear people in the halls. The room was warm, almost too warm. The bedskirt had some kind of stain on it.
Kim, Familienurlaub (1 Nacht), 15. Feb.. 2020
Power outlets in room not functioning. TV half-cocked on wall with cable box dangling in front of it. No hot tub on premises even though one was reported online and by the booking rep.
Familienurlaub (1 Nacht), 15. Feb.. 2020
First room I got the door to the room had broken door jamb and loose lock plate. Looked like the door was forced in and broken into. I was moved to a different room. Thank you for that. Overall the hotel did not seem very safe and room was very dated.
Unhappy, Reise (2 Nächte), 14. Feb.. 2020
When i complained about the noise and requested a room change. I was told it would be a 10 dollar service fee. Then it turned into a special only for me 5 dollar fee. Breakfast was mehh but your not gonna get much for under 100 a night. I took my business across the street to Red Roof Inn. Red roof inn is much better.
Mic, Geschäftsreise (5 Nächte), 26. Jan.. 2020