We had to leave it was so gross and dirty! Nothing like the photos! Iâm sure most of the good reviews of this place are fake. It was horrible! Run down and felt unsafe. Stay away !
Our only disappointment was that we specifically booked this hotel for its pool and when we got there they told us the pool was down and werenât sure when it would be back open. Sadly it was closed for our entire stay. They were very vague with any answers about the pool and had no explanation about why it was closed.
No staff at check out - Outside smoking. Another man was waiting too. We all just left.
At check in same staff member who was not available as we left couldn't get credit card machines to work. Fortunately someone else did. She needs more training also not personable or friendly. Would have added to stay.
Awesome Hotel. Internet was HORRIBLE. The front desk acknowledged that the hotel has poor internet which I don't understand as it's next door to a casino and convention center. The Internet is so bad that it's false advertising to even claim there is wifi. Shame, as everything else was superb.
I've been coming to this Hotel for years. It's the only place I stay. Great staff, facilities and amenities...location and accessibility to St Charles and surrounding communities are perfect!
Whatever your circumstance...enjoy!
The hotel was very nice and clean however slightly outdated rooms in my opinion. They got us in on a holiday weekend with a fair price. Overall it was a good stay for 1 night.
We enjoyed our stay at this hotel. It was in a convenient location. The staff members were great. The pool was a nice size. The breakfast was standard.