2/10
We had a leak in our bathroom on the first night, the hotel could not provide us with an alternative room/maintenance were unable to come until the next day. We agreed upon a refund for the night upon departure. The hotel informed us upon departure we had to do this through hotels.com. I have since contacted the hotel through hotels.com and they cannot contact them this service is unacceptable and puts downer on a trip we otherwise generally enjoyed
Viaggiatore verificato
Viaggio di 3 notti