Cobblestone Hotel & Suites - Two Rivers

Loved the beautiful location and views and the “newness” of the hotel. Extremely pleased in the attempt made by Yesenia to resolve the booking issue which made our room unavailable to us upon our arrival. Extremely disappointed in booking glitch between Cobblestone and Expedia that created the overbooked situation in the first place. Disappointed in the lack of support staff at the hotel. Disappointed in cleanliness of hotel-realized that was due to insufficient staffing to support the hotel. Disappointed in the hotel’s breakfast foods and service-again due most likely to lack of staff. Surprised no GM presence during what was a busy weekend for the hotel and that all issues were placed in the hands of a single support person to resolve. Management better quickly realize they need to step up and support the great staff that they do have, or most certainly this hotel will not last long at this location!

Urlaub mit Freunden (2 Nächte), 23. Juli. 2021

Authentische Expedia-Gästebewertung

Very nice and clean property. Rooms were great!! Only downside was continental breakfast in morning was running low, the staff had to be asked to replenish the coffee, hot water, etc... I would make a suggestion to have juice and water available in the breakfast area. Only coffee and milk were available when were refilled. The same area has a small bar available that wasnt staffed appropriately for a full hotel weekend. Megan was great and did what she could while there to make things perfect.

Familienurlaub (3 Nächte), 22. Juli. 2021

Authentische Expedia-Gästebewertung

Good location. But was understaffed. One of our rooms, didn’t lock. Showers were slippery, dangerous for the elderly guests.

Familienurlaub (1 Nacht), 22. Juli. 2021

Authentische Expedia-Gästebewertung

Need more staff

Early check-in was better than expected. Continental breakfast leave something to be desired. Housekeeping staff could use improvements not enough sheets blankets in the room. We stayed two nights and the towels were not changed and beds were not made. Key card did not work to get into the room. It’s a nice place people are friendly but the staff is lacking.

Emery, Familienurlaub (2 Nächte), 22. Juli. 2021

Authentische Hotels.com-Gästebewertung

Check in was difficult and we were told there was no room for us. We did get a room but when I unlocked the door it was occupied by another family. We were reassigned a handicapped room which did not suit our needs. There was a wedding party that made noise until about 3 AM. There was no one at the desk and no supervision of the property.

Urlaub mit Freunden (1 Nacht), 10. Juli. 2021

Authentische Expedia-Gästebewertung

I cannot rate the property one way or the other because you canceled my reservation because of unexpected maintenance on our room

Reise (1 Nacht), 9. Juli. 2021

Authentische Expedia-Gästebewertung

Beautiful faculty and view, unfortunately that is where the good ends. Many excuses to why the room was not what we ordered, why it was not ready when we checked in and why it was not cleaned when we were ready to turn in. Comp items were promised and never delivered. I understand staffing issues, but this was unacceptable and I left late at night and just went home vs stay here. Did not argue on refunds at least. Not recommended.

Reise (2 Nächte), 6. Juli. 2021

Authentische Expedia-Gästebewertung

Nope!

I made the reservation through Hotels.com, when I arrived at the Hotel, they did not have my reservation and were unable to provide me a room. I do not know if the error was by Hotels.com or by Cobblestone Hotel, what I do know is that I had to spend 2 hours in the middle of the night trying to find a new hotel, after a very long and tiring day!

Moazzam, Reise (1 Nacht), 2. Juli. 2021

Authentische Hotels.com-Gästebewertung

Beautiful location. Good and drink nearby.

Reise (1 Nacht), 29. Juni. 2021

Authentische Expedia-Gästebewertung

Reise (1 Nacht), 20. Juni. 2021

Authentische Expedia-Gästebewertung