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Hotel Unknown

3.5 star property
Savor local flavors in the restaurant while planning your next adventure with expert concierge help. Relax by the sun-kissed pool or stroll through historic Mérida Centro.

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Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool | In-room safe, blackout drapes, soundproofing, free WiFi
Standard Room, 1 King Bed, Private Pool | Living area | Flat-screen TV
Standard Room, 1 King Bed, Private Pool | View from room
Exterior
Bar (on property)
In the heart of Mérida Centro, Hotel Unknown offers a vibrant getaway with continental breakfast, a lively bar, and an inviting restaurant. Unwind by the outdoor pool or take advantage of concierge services to plan your day. With luggage storage and tour/ticket assistance on hand, guests have praised the helpful staff for making their stay seamless.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free breakfast
  • Spa
  • Pet friendly
  • Pool
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Spa services
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Banquet hall

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Cable TV service
  • Dry cleaning/laundry service
The current price is $88
includes taxes & fees
$72 per night
Mar 5 - Mar 6

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Fan
Blackout drapes/curtains
Private bathroom
Free bottled water
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

In-room safe, blackout drapes, soundproofing, free WiFi

Premium Suite, 2 Bedrooms, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Fan
Blackout drapes/curtains
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | In-room safe, blackout drapes, soundproofing, free WiFi

Standard Double Room, 2 Queen Beds

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Fan
Blackout drapes/curtains
Private bathroom
Free bottled water
  • 452 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | In-room safe, blackout drapes, soundproofing, free WiFi

Standard Double Room, 2 Queen Beds, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Blackout drapes/curtains
Private bathroom
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 King Bed, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Blackout drapes/curtains
Private bathroom
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

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9.2 out of 10, Wonderful, (569)
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About the neighborhood

Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Parque Santa Lucía - 12 min walk - 1.1 km
  • Mérida Cathedral - 17 min walk - 1.5 km
  • US Visa Applicant Service Center - 19 min walk - 1.6 km
  • U.S. Consulate Merida - 5 min drive - 3.2 km
  • Yucatan International Convention Center - 5 min drive - 3.6 km

Getting around

  • Mérida International Airport (MID) - 13 min drive
  • Teya-Merida Station - 29 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪El Lucero del Alba Bar - ‬9 min walk
  • ‪Café Montejo - ‬6 min walk
  • ‪Bar la Campana Grande - ‬7 min walk
  • ‪Wookiee Monchis - ‬7 min walk

About this property

Hotel Unknown

Hotel Unknown puts you just a 5-minute drive from Paseo de Montejo and Mérida Cathedral. Guests indulge in spa services, then grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool
  • Spa services
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • No elevator (single level property)

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 280 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Property Registration Number FHA190725TS5

Also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a pool at Hotel Unknown?

Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Hotel Unknown?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 280 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Unknown?

Sorry, there's no onsite parking at Hotel Unknown.

What are the check-in and check-out times at Hotel Unknown?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Unknown?

No, this hotel doesn't have a casino, but Casino La Cima (16-min walk) and Diamonds Casino (9-min drive) are both nearby.

What is there to do at Hotel Unknown and nearby?

Hotel Unknown has an outdoor pool and spa services.

Are there restaurants at or near Hotel Unknown?

Yes, there's an onsite restaurant.

Does Hotel Unknown have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Unknown like?

Hotel Unknown is a short 18-minute walk from Paseo de Montejo and 17 minutes' walk from Mérida Cathedral.

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Hotel Unknown Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Great Hotel!
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Ellene, 1-night trip

10/10 Exceptional

Will come back to Unknown Hotel
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Santiago, 2-night trip

10/10 Exceptional

Great peaceful place.
Felipe, 4-night trip

10/10 Exceptional

I like the hotel, is clean and have a lot space the rooms, but the breakfast is poor.
MARIA, 5-night trip

8/10 Very good

The hotel was clean and well equipped. The staff was very friendly. The included breakfast was also okay - nothing special, but everything you needed. We would definitively come back!
Janine, 3-night trip

10/10 Exceptional

Great choice
We returned to this small and welcoming hotel and it felt like coming home. Not ultra fancy but stylishly decorated with a lot of tasteful wood accents. Really very nice and well located, close to the Santiago Park and very walkable to the main plaza and other parks. Staff very friendly. Many rooms have a little dipping pool and there is a mid sized central one on the grounds which we've always had to ourselves. The restaurant is small but pleasant and the lobby counter extends into a small bar where they'll serve you a drink. TV, safe, coffee service, all fine. Only things I'll mention are no fridge (seems common) and the pathway to rooms is sort of like railway ties, not sure how easily a wheelchair navigates the path.
2-night trip

10/10 Exceptional

kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
Mario, 2-night trip

6/10 Good

Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Esteban, 1-night trip

10/10 Exceptional

The Perfect Getaway
Hotel Unknown is one of the best hotels I've ever stayed in. The rooms are huge, incredibly clean, and come with a separate living area. The "Standard Room" should be called the "Standard Suite." It comes with a small private garden. The room comes with solid furniture. Honestly, it's better than the pictures and rivals what I've seen in four and five star luxury hotels. The staff are very friendly and helpful and give you plenty of privacy. It's in a quiet, artsy, safe neighborhood close to the central area. There are some great cafes and restaurants very close by. The hotel allows pets. If that bothers you, you might want to ask them to put you in a room away from the lobby. The breakfast consists of a small fruit plate, eggs, and tortillas. We loved the place and can't wait to go back. If you like small boutique hotels, this place is *perfect*.
Gregory, 4-night trip

10/10 Exceptional

Everyone was very helpful and kind.
Elizabeth, 4-night trip

10/10 Exceptional

Cute place to stay and great location
Very short but good. Would go back for a longer stay.
Marina, 1-night trip

10/10 Exceptional

.
Jorge Cuauhtémoc, 6-night trip

10/10 Exceptional

Great hotel for a romantic getaway
The hotel is beautiful and we recommended specially for couples. Is quiet and cozy, very romantic. The staff is very friendly and helpful. Do not be put off by the exterior of the street, once you are inside is very nice. Our room had its own private pool and it was really nice. The only possible downside is that is about a 15 minute walk from downtown or a 8 dollar UBER ride. We chose to walk and it was not bad at all. About two blocks from the hotel is the Mercado de Santiago where you can find good food at very affordable prices.
Cesar, 2-night trip

10/10 Exceptional

The style is amazing.. real Yucatan construction with modern design and amazing rooms with private patio jacuzzi
ALEJANDRO, 3-night trip

8/10 Very good

This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
Josefina, 11-night trip

10/10 Exceptional

Nice place in a convenient location
Pleasant small hotel, well maintained with friendly staff. We ate at the restaurant one evening and it really delivered on the local specialties. The immediate area of the hotel is quiet and residential but you are a few quick blocks from Santiago park, which had food, dancing, great desserts etc
4-night trip

10/10 Exceptional

Rustic, airy feeling smack in the middle of town.
The staff were incredibly friendly and helpful. The rooms are rustic but very comfortably appointed, firm beds and first class linens. The food is great and micheladas are the best. Nice and clean facility overall. A feeling of airiness in the middle of Merida. And absolutely safe.
Manuel, 5-night trip

10/10 Exceptional

Clean, spacious and comfortable
GEORGE, 2-night trip

10/10 Exceptional

This is a hidden gem in a very quiet neighborhood. Worth going for the art alone. It just feels good to be somewhere beautiful where you can feel the attention to detail. And the pool is fantastic beat the heat! Special thanks to the staff who were patient with me and let me practice Spanish with them. Truly it’s the only way to learn and it meant the world!
lisa, 1-night trip

10/10 Exceptional

Unknown slice of heaven!
It truly was the unknown and then you walk through a door into heaven! I had to remind myself that I had not left Mérida! We switched from busy Paseo de Montejo area to the quiet, peaceful neighborhood of Santiago. We booked a room with a private pool & loved the peaceful small, but perfect outdoor space. The 2 bedroom was perfect for our family of 3 adults. The staff was very accommodating and helpful. One thing to note is there are a few somewhat strict rules: only one coffee pod per person/per day. Breakfast is one drink, coffee refill is extra. Be sure if you book online that your reservation has the correct number of guests. There was a little glitch with that on check in, but the staff was patient and very helpful to straighten it out. Breakfast is good! Fruit plate & eggs prepared to order! We had wonderful massages at the spa here too! There is a photo in the lobby showing what the place looked like before they renovated it! Amazing! It is truly an oasis in the city. My only complaint, but not really a complaint, is the beds are a bit hard. We still slept well because it was quiet and turned the ceiling fan on and the door with screen open to our pool. Woke up to the birds singing in the morning. We even extended our stay here! I highly recommend Hotel Unknown! It will soon be known!
Street front.
Path to the rooms
The door to the unknown!
Dawn, 5-night trip

10/10 Exceptional

Beautiful, clean small hotel. Our room was very well designed and the swimming pool outside perfect for the hot weather. We also had a small private dipping pool. Loved this hotel and would definitely come back!
Dagmara, 1-night trip

10/10 Exceptional

Enjoyed the property! Staff was attentive, Continental breakfast was great, the room was clean and loved the colonel style. Walking distance to all the best places to visit. Thank you!

10/10 Exceptional

One of the best hotels during my 3 weeks trip to Mexico! The room is big and clean, I love the style and furniture. The Wifi connection was great, pool a bit too hot but ok. It's 10 minutes walking from the city center, so you'll walk home after dinner in dark small streets, but I was feeling safe. Definitely recommended!
Francesca, 2-night trip

10/10 Exceptional

Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
Rodney, 14-night trip

8/10 Very good

Bathroom door needed repair . Poor lighting options, no face clothes or small towels
Ross, 1-night trip