Worst experience ever! They are scam , and not only us were experiencing this issue a lot of their guests. I don't know where to start from but here:
First when we arrived Room# 5 was where we suppose to stay but restroom was nasty, not cleaned and bugs all over place ( Mosquitos, ants, cockroaches, wall gecko and flies ) not only in restroom but in room too. doors are not well sealed whether bathroom or patio to room. AC were not functioning well too due to the horrible, outdated rooms and not well sealed so AC really wasn't doing any favor, then they transferred us to room# 35 had exactly same issue but not as bad but we experienced even bed bugs and AC won’t start cooling room except around 3-4AM which is extremely bad. and that was for a lot of guests experience throughout the resort as we were asking if we were the only ones experiencing this or not.
Second, they say it's all inclusive on their website, but this is a lie and scam. They have very shot menu for breakfast , lunch and dinner and mostly vegetarian food about 6-7 plates to choose from, however on their website says if you want the chef to do something for you they will do it but that was a lie, I kept asking to get shrimp or beef of any kind they wanted to charge me additional money for food and when I said i already paid for all-inclusive that should be covered and one of the managers her name is (Mel S.) when i kept asking I need any type of protein the answer was to pay additional