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PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

4.0 star property
Salou hotel with 5 restaurants and 2 bars/lounges, aimed at LGBTQ+ guests

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Aerial view
Minibar, in-room safe, desk, free WiFi
View from property
Spa
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Gym
  • Free parking
  • Pool
Main amenities
  • Daily housekeeping
  • Near the beach
  • 5 restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Seasonal outdoor pool
  • Children's pool
  • Spa tub
  • Pool bar
  • Coffee shop/cafe
For families
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free WiFi

Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Front of property

PortAventura Hotel Gold River - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Pool
Restaurant
Connecting rooms available
Air conditioning
8.4 out of 10, Very Good, (700)
The price is $125
includes taxes & fees
$111 per night
Dec 17 - Dec 18
PortAventura Hotel Gold River - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land
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About the neighborhood

Map
Rambla del Parc, s/n, Salou, 43840

What's nearby

  • Ferrari Land - 11 min walk - 1.0 km
  • PortAventura World - 12 min walk - 1.0 km
  • Illuminated Fountain - 17 min walk - 1.5 km
  • Lumine Mediterránea Beach Club & Golf Community - 8 min drive - 5.2 km
  • Cala Font Beach - 9 min drive - 6.1 km

Getting around

  • Reus (REU) - 15 min drive
  • Barcelona El Prat Airport (BCN) - 70 min drive
  • Vila-Seca Station - 9 min drive
  • Salou Port Aventura Station - 11 min walk
  • Reus (EER-Reus Train Station) - 14 min drive

Restaurants

  • ‪Racó de Mar - ‬14 min walk
  • ‪Cervecería de l'Estació - ‬16 min walk
  • ‪Black Bull - ‬12 min walk
  • ‪Broodje Van Kootje - ‬15 min walk
  • ‪Lazy Wave - ‬12 min walk

About this property

PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land offers a great location, putting you within a 15-minute walk of PortAventura World. After hanging out at the indoor pool or seasonal outdoor pool, guests can grab a bite to eat at Buffet Bohio, one of 5 restaurants, which serves international cuisine and is open for breakfast and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff.

Languages

Catalan, English, French, Russian, Spanish

At a glance

Hotel size

  • 497 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.
  • Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
  • All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • Beach volleyball
  • Pool table
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 15 buildings/towers
  • Built in 2003
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Arcade/game room
  • Bicycle parking
  • Spa tub
  • Sauna
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic water bottles
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Buffet Bohio - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Restaurante La Piazza - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Puerto Viejo - This tapas bar specializes in Spanish cuisine and serves lunch and dinner.
La Bodeguita del Medio - Onsite coffee shop. Open select days.
Salsa Cafe - This bar specializes in international cuisine. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 6 to 15 for adults, and EUR 6 to 15 for children

Renovations and closures

The property is closed between November 12 and March 30.

Pool, spa, & gym (if applicable)

  • Facility access costs EUR 10 per person, per day. Facilities include fitness facilities, a sauna, a spa, a spa tub, and a swimming pool.
  • The seasonal pool is open from April to October

Policies

This property caters to LGBTQ+ guests.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses solar energy.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number HT-000772

Also known as

PortAventura Caribe
PortAventura Caribe Salou
PortAventura Hotel Caribe Salou
Hotel Caribe Salou
Caribe Hotel Salou

Frequently asked questions

Is PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land currently open?
The property is closed between November 12 and March 30.
Is there a pool at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?
Yes, there's an indoor pool, a seasonal outdoor pool, and a children's pool.
Are pets allowed at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?
Sorry, pets aren't allowed.
Is parking offered on site at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.
Is there an onsite casino at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?
No, this hotel doesn't have a casino, but Casino Tarragona (12-min drive) is nearby.
What is there to do at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land and nearby?
Have fun during the warmer months with activities such as volleyball. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land also has 2 bars, a seasonal outdoor pool, and a sauna, as well as a fitness center, an arcade, and a garden.
Are there restaurants at or near PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?
Yes, there are 5 onsite restaurants, featuring international cuisine.
Does PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land like?
PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land is a short 12-minute walk from PortAventura World and 11 minutes' walk from Ferrari Land.

Reviews

8.0

Very Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very Good

Room dated but clean. Breakfast average , we arrived late the night before so had to book latest breakfast slot so items ran out.
melanie, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Mark, 9-night trip
Verified Expedia guest review

6/10 Good

Good but be aware…..
Checkin was efficient in terms of taking details and giving passes. No detail on the hotel, restaurant, bar and pool was given. I asked what time the hotel restaurants close - was told 10pm. That night we found out only the mobbed buffet restaurant was open. Not an issue if we had known as we would have gone elsewhere. So service at reception needs to be looked at. The hotel pool and communal areas are lovely - the rooms let the hotel down. They need updating and the bathrooms renovated. Towels in the bathroom were threadbare.TV had very few channels, not even bbc worldwide. I would go back, but I’d be wary if the price you pay and what’s open - we travelled in peak (July). Overall a good 3 star option - def not a 4 star as the rooms let the property down.
robert, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The dining choice is limited. Only the buffet area in the hotel no more options. If you want more choice you can hire taxi to nearest restaurant. It will be €14-15 oneway
Wing Fai Teresa, 3-night family trip
Verified Expedia guest review

4/10 Fair

Terrible experience with this hotel. It is not our first stay here and we had an amazing memories from last time. However, this time it was a complete fail. First of all, rooms are so outdated and worn. In the first room sockets and table lamps were not working. We asked to change the room and got the room with not working shower and falling metal handles. Secondly, rooms are dirty. We stayed 5 nights and the floor was not properly mopped in any of them. All furniture was dusty and filthy. Overall impression of the hotel was - old and worn. Doesn’t worth the money at all I have mixed feelings about service. Some people were trying to help but the effectiveness of their help was poor. Most people do not speak English (however the description of the hotel suggests they speak many languages). The check in was horrible, we shall wait for our room for half an hour after check in time. Next day before we moved to another room, we were kinda “homeless” until 3.30pm. Which I don’t believe was fair as we paid for this time to have access to the room and not just to stay in limbo. Of course, we did not receive any of the VIP benefits. No discount was applied or even offered. No room upgrades. It was funny as we checked Expedia and saw rooms available but reception ignored it and said - no, we cannot give them. Well, then do not promise upgrades. And a very small thing. No transfer to the park from the hotel. You need to walk about 15 minutes under the sun. Small but annoying thing
Juliana, 5-night family trip
Verified Expedia guest review

6/10 Good

Was very disappointed with the water feature between the two pools, it was dirty, green sludge, it could have been made beautiful with fountains and illumination, instead it was a breading ground for midges and mosquitos - really spoiled the look and ambiance of the hotel, It was nothing like the pictures portrayed. Was disappointed at having to pay extra to use the water park which cost another 125 Euros on top of what we had already paid. Disappointed that we had to pre-book dinner and breakfast slots, and only had 40 minutes to eat and go for breakfast, and an hour for dinner. Felt like you had to rush your food and get out quickly ready for the next load of people to come in. This also meant, that you had to plan your days around your meal times, which impacted which shows you could or could not get to see in the Parks during the evening. It really did limit our freedom to come and go, it was very restrictive. Spent 20 Euros to store luggage before our rooms were ready - have never had to pay store luggage at any hotels ever before, This was not a genuine 4 star hotel, more like a 3 star, it was a bit run down, the best part was the two swimming pools, but that was it. No entertainment during the day, and only a mini disco at night for children. Accommodation layout reminded us of Butlins chalets.
Sue, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Avraham, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Close to Porta Ventura and Ferrari Land
Caroline, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The place to visit hence why this is our 3rd time here.
Janet, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, good food options, clean rooms and facilities and within 15 minutes walk of the theme park. Would book again
michael, 7-night family trip
Verified Expedia guest review

2/10 Poor

Everything you have to wait. Lunch is bad because you have ro enrer the park and walk for 1 hour an wait for half an hour to get our turn . The food is the same in breakfast and dinner. The waiting in the park in terrible we cant play with the game sbeacuse of the waiting time (hours) . No animation time .
michline, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

We had a great time!
Daniel, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Good overall experience
Ruben, 1-night family trip
Verified Expedia guest review

6/10 Good

No towels in room at all, no one would bring me any……asked ME, to walk to reception to get them Couldn’t check in until after 5pm!!!!!
Nicola, 1-night business trip
Verified Hotels.com guest review

6/10 Good

The hotel was ideally located for the attractions next door however there was a big price to pay for this. Our first night there was excessively loud music until past 1130pm and the 2nd night our sleep was repeatedly disturbed by rowdy Spanish guests, particularly school groups, who were either arriving late or returning from an evening out. Suffice to say, we won’t be returning.
Marcus, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Caribe Hotel - Great Stay
Staying at the Caribe Hotel was lovely. They had 2 pools to choose from, whereby one was beach themed. The food was really nice and they had a great selection. You could walk to the theme park which was ideal. The only downside was that there were no trolleys to help take your luggage to your room which would have been nice.
Carla, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

When we arrived at Hotel Caribe Portaventura they gave us a tiny smelly and ugly room. After complaining they gave us a normal room. It’s a big resort hotel but outside of breakfast and dinner they o it have a pool bar open which sells food and drinks. It took me 45 minutes to get a coke, 2 waters and 2 ice cream costing over €20. In that time they only managed to serve 7-8 people. Some days were better but some days were not. Guests could not wear sunglasses at the pool unless they had a cable attached. Stupid rule and ruined my fun each time I went to the pool. I need them to see. I made a complaint about the above and Portaventura felt that 3 free drinks vouchers made up for it. You can only use them for beer or soft drinks.
John, 8-night family trip
Verified Expedia guest review

8/10 Very Good

John, 5-night family trip
Verified Hotels.com guest review

6/10 Good

I liked that it was close to the park. The hsve lovely swimming. But the room was not clean at all. Bathroom was worse .
Paulo, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Theme Park fun
Super experience from start to finish. Went with older children and a great location. Hotel was clean although got a little busy at mealtimes but that’s to be expected. Would recommend
Dominic, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

The room was lovely , with a good view of the swimming pool, the food was great very good selection , the only bad thing was the cleaners. When we got to the room there was no hand soap , no shower gell and no shampoo all dispensers were empty, we askedthe cleaners for showegel 4 times but never got any. This was areal pity cause everything else was great
Paul, 5-night trip
Verified Expedia guest review

6/10 Good

The salted swimming pool is very good but the rooms very old need a refurbishment The room could be better cleaned and beds a bit more properly made , sheets stretched etc For me all around was not a real 4 stars level Pay for coffee cups , drinks cups when drinking at the pools bar was not good , doesn’t make sense When we booked we should be told that the FB lunch is for eating at the park and not in the hotel ,like we were expecting It forces us to go to the park everyday at lunch time even if we don’t want it
Natalia, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

All thanks to Monica (a chef at pancake station)
The stay was amazing. Kids loved every part of it. From breakfast to pool time. It was amazing. We will be back at portaventura Hotel Caribe. The staff at the breakfast time was so lovely and helpful. Even with the language barrier they catered to our requirements. A chef called “Monica” at the pancake station made my daughter fall in love with the pancakes. She made her flower shaped and Minnie shaped pancakes and my daughter who is a fussy eater kept going for more! The day we were leaving that lady still remembered us and was offering to make my daughter her favourite pancakes despite being so busy at the station. Her little action of affection made my daughter so happy. She (Monica) deserves all the appreciation and recognition for her lovely personality. Thanks a lot Monica, we will always remember you.
Haroon, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Rhodri, 3-night trip
Verified Expedia guest review

2/10 Poor

Not really on property, it is a mile walk to the park entrance. Two miles to the big coasters and NO SHUTTLE! Very poor communication, even considering the language barrier . This is basicly a “Motel/ Motor lodge with separate buildings that you can NOT park near. No bell service, not allowed to even drop your bags and park the car, Felt like a second class/ low class experience the whole stay. Too many small things wrong to even mention . The big ones , The room smelled bad even after two cleanings, the breakfast/ meal service was disorganized and barely acceptable, checkin and purchase of park upgrades was underwhelming , Made me feel like some how they were doing me a favor for letting me stay there! Not focused at all on customer experience. Just going through the motions Very below expectations
David, 2-night trip with friends
Verified Expedia guest review