2/10
Upon arriving on 5/30/2025 and checking in, the room had a very strong musty old smell. The toilet constantly runs, blinds are automatic and broken (part on back order per front desk). Asked to have a room change and was denied by the front desk manager twice due to booking through Hotels.com. Offered to pay more and was still denied. 3 hours into the room and the toilet still runs and blinds are having to be raised and lowered by maintenance. Was also told that they would inspect the room for any damages that we have made and charged accordingly. We took video of our room for protection purposes. The ladder in the deep end of the pool is missing steps so good luck getting out. The manager on duty, Karon, was everything other than nice and respectable. All of this in a “newly renovated” hotel. Worst hotel experience ever. The next morning during breakfast, there were dirty tables with food all of them and they were not cleaned. Kids were told to “stop running & where are their parents” as a 13yrvold was walking a 7yr old to his room. The front desk owner was more worried about kids than keeping the hotel clean. Her attitude was noticed by many guests and all reflected the same thing, rude, condescending and out of line attitude. Other staff was amazing!! Gave great recommendations on food, were understanding and actually cared about guests and cut up with the kids in the lobby.
Josh
Vacanza in famiglia di 1 notte