I was extremely disappointed with my recent stay at Greektown Casino Hotel. Upon checking in, we were given a room that was already occupied. When we opened the door, we found dirty towels, clothes, and other people’s belongings scattered around—a shocking and unacceptable breach of privacy.
We immediately returned to the front desk, expecting an apology or some form of acknowledgment of the mistake. Instead, we were met with indifference and no apology whatsoever.
When we were finally given a new room, it was no better. The bed had hair on it, and the bathroom was dirty and clearly not cleaned properly. This level of neglect is absolutely unacceptable for a hotel of this caliber.
Needless to say, we will not be staying here again. This experience was beyond disappointing, and I wouldn’t recommend Greektown Casino Hotel to anyone looking for a clean or professional lodging experience.
Save yourself the frustration and book elsewhere.